Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, were changing the face of foster care and positively impacting children and families lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Lead Case Manager II identify, assess, and provide necessary services to meet family needs while serving as team leader. Overall, the Lead Case Manager II contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history !
• Growth and professional development opportunities
• Great benefits package , including generous paid time off and holidays

Primary Job Functions

1. Provide on-going support and assistance to the Program Supervisor.

• Assist Program Supervisor in coordinating services, assigning referrals, and with monthly Quality Management requirements.
• Provide guidance and informal supervision to assigned team members including but not limited to: plan referral and linkages, agency policies and procedures, and case files.
• Point of contact for program referrals and linkages; assign cases and oversee services delivery to assigned team members.
• Schedule and conduct informal supervision sessions with assigned team members.
• Assist supervisor in providing training and procedural changes to team members.
• Serve as acting supervisor in the absence of the supervisor.
• Review the accuracy and completeness of clinical records and program documentation of assigned team members.
• Manage day to day schedules of assigned team members.
• Assist program supervisor in other duties as assigned

2. Provide Behavioral Health Overlay Services (BHOS) interventions under the supervision of a licensed clinician while upholding the CHS Standard of Care.

Facilitate psycho-educational classes/groups, such as

• Facilitate psycho-educational classes/groups, such as parenting skills, independent living skills, anger management, behavior management, etc.
• Provide supportive counseling services through individual, family and group counseling.
• Provide case management services including information, plan referral and links; coordinate services with other professionals and para-professionals and liaise with outside social service agencies and other organizations, where appropriate.
• Train direct care team members regarding components of the individualized treatment plan.
• Participate in BHOS treatment team meetings.
• Develop the behavioral health aspects of childs discharge plan.
• Conduct community outreach as needed.
• Coordinate and supervise family visitation, as necessary.
• May monitor interns and/or volunteers.
• May transport clients to/from visitation or arrange for transportation to appointments, community agencies, etc. as needed.

3. Develop and maintain clinical records and program documentation, such as assessments, treatment plans, progress notes and termination summaries, according to contract and CHS Standards.

• Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

4. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHSs code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social Work, Human Services or related field from an accredited university

Experience:

• Three years experience working with children and families
• Experience within the program to which the position is assigned

Competencies

Knowledge of:

• COMMUNITY RESOURCES

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform at a high level of autonomy, with general supervision.
• Interact effectively with individuals/families from diverse backgrounds.
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Assess and apply proper intervention strategies.
• Identify and understand environmental stressors.
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
• Be sensitive to service populations cultural/socioeconomic characteristics.
• Make home visits.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change

Together, good can be done.