GENERAL PURPOSE OF JOB

Manage the daily operations of the Intensive Family Services Dependency Case Management (IFST) staff, which serve children and families through early engagement intensive case management, while partnering with the Department of Children and Families protective investigator.The professional will ensure the IFST team focuses on improving the social and behavioral functioning of the family to maximize protective capacity of the parents and over all well-being of the children. The purpose is to support and supervise assessment, coordination, and delivery of identified services and treatment. Additionally, they will be required to review family assessments and ongoing documentation as well as participate in staffings to ensure parental progress and to maintain child safety and well-being.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assign cases and related duties to staff and oversee service delivery.
• Evaluate, coordinate, and ensure necessary services and/or treatment are provided to achieve safety, permanency, and well-being of all assigned children and their families. Ensure assessments are completed timely; referrals are completed timely and assists case managers to ensure families access services timely.
• Foster relationships between family members, partners, community members, and the education system. Identify and understand what resources are available and build and maintain effective working relationships within a network of systems. Ability to network with, educate and involve community stakeholders.
• Review assessments and case plans with case managers, and provide consultation/direction to assure appropriateness, clarity, quality, and thoroughness
• Review and ensure that staff completes all documentation and reports in a professional and timely manner.
• Review and monitor case files for both internal and external quality assurance standards
• Supervise staff including regular individual and group staff meetings and case consultation
• Provide support to case managers dealing with crisis management; provide on-going assistance in coordinating services for clients
• Provide guidance to case managers by coaching, motivating, training, and providing other staff development activities, and develop training and staff development plans with each staff member
• Assist with the identification of staff training needs; provide and/or arrange training for new and existing staff on a regular basis
• Ensure service delivery complies with contractual requirements
• Prepare and conduct staff performance evaluations, including progressive discipline when appropriate
• Maintain and generate necessary reports and paperwork in a timely manner
• Provide direct casework in the absence of service staff
• Participate in the quality improvement process
• Participate in staffing’s and meetings with other supervisors, administrators, and outside agencies
• Collect, analyze, and report data in area of supervision
• Treat all clients, co-workers and colleagues with courtesy, respect, and dignity
• Adhere to safety standards in the workplace
• Advise supervisor of significant events and pertinent issues
• Conduct oneself in a professional manner at all times
• Must be available to staff, families, and management after hours and weekends in the event of a crises or an emergency
• Other duties may be assigned as special projects may be requested

WORKING HOURS

CNH’s work week is Monday through Friday, 40 hours per week. Your supervisor will advise you of your work hours; however, business office hours are 8:00 am to 5:00 pm.

TRAVEL

Travel in and outside of Circuit 13 is required.

TRAINING

All Certified Child Welfare Professionals must complete twenty (20) hours of pertinent in-service training on an annual basis.

SUPERVISORY RESPONSIBILITIES

This position is responsible for providing direct supervision of the Child Welfare Case Management staff.

EDUCATION AND EXPERIENCE

• Bachelor’s degree from an accredited college or university in Human Services or another related field; and
• Official transcripts are a mandatory requirement
• A minimum of two (2) years of child welfare related experience
• Current Child Welfare Certification or eligibility upon hire
• Prior supervisory experience preferred
• Must have a working knowledge of community services in our local area
• Excellent organizational, communication, computer, and problem-solving skills are a must; and
• Must have the ability to establish and maintain positive working relationships

OTHER QUALIFICATIONS

• Must have knowledge of child welfare processes and rules and be able to use Florida Safe Families Network on-line data
• Ability to work as a team member
• Excellent organizational, communication and computer skills
• Ability to work flexible hours
• Sensitivity to cultural and socioeconomic characteristics of the agency’s staff and clients
• Adherence to professional ethics
• Ability to observe and assess staff’s abilities in interacting appropriately and effectively with families, children, community resources, service providers, and other professionals
• Ability to assess case manager’s performance and develop performance improvement plans
• Ability to conduct thorough case staffings and other meetings

SKILLS AND ABILITIES

Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, and copier. Must be competent with Microsoft Office Suite programs, including Word, Excel, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skill. Must abide by the highest standards of confidentiality.

PRE-EMPLOYMENT REQUIREMENTS

• Child Welfare Certification is required for this position
• Valid driver’s license required, with proof of insurance, and a clean driver record
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening upon hire
• Children’s Network participates in E-Verify

OTHER REQUIREMENTS

LANGUAGE SKILLS

Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top managers, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear. This job requires visual acuity sufficient to read and to operate standard modern office machines. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones).

If you are currently an employee of Children’s Network of Hillsborough, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.