16 Patient Access Representative Jobs in Washington, DC
Children's National Medical Center is Hiring a Patient Access Representative Near Washington, DC
High School Diploma or GED (Required)
Minimum Work Experience
2 years Related experience (Required)
Required Skills/Knowledge
Broad knowledge in administrative processes, customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
- Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system.
- Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
- Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients.
- Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.
- Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .
- Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
- Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).
- Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.
- Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider's office or scheduling coordinator to address issue timely without delaying patient care.
- Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.
- Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
- Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
- Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.
- Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.
- Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.
- Maintain departmental requirements regarding cash controls and collections
- For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.
- Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.
- Responsible to ensure daily quality review of all registration processed real-time.
- Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day .
- Distribute mail. May work returned mail as needed.
- All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
- Maintain office files and office supplies at P AR levels.
- Maintain clean reception area and work space.
- Other support as needed.
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Job Summary
Full Time
Hospital
$36k-44k (estimate)
05/18/2023
05/27/2024
www.childrensnational.org
Washington, District of Columbia
3,000 - 7,500
Eric McMillan
$500M - $1B
Hospital
Related Companies
About Children's National Medical Center
Founded in 1870, Children's National Medical Center (CNMC) is a children's hospital in Washington, D.C., located just north of the McMillan Reservoir and Howard University. It shares grounds with Washington Hospital Center, National Rehabilitation Center, and the DC Veterans Affairs Medical Center.
The job skills required for Patient Access Representative include Customer Service, Scheduling, Billing, Commitment, Futures, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Representative positions, which can be used as a reference in future career path planning. As a Patient Access Representative, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Representative. You can explore the career advancement for a Patient Access Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Representative job description and responsibilities
Patient access representatives perform a variety of tasks that support patient's arrival and discharge from medical facilities.
02/20/2022: Elkhart, IN
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
01/10/2022: Tulsa, OK
Patient access representatives may pursue professional certification to showcase their skills and expertise, such as the Certified Patient Care Technician (CPCT) credential.
01/30/2022: New Britain, CT
Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.
01/29/2022: Cincinnati, OH
Good people skills are helpful for a patient access representative, to communicate with patients and members of their care teams.
01/08/2022: Vincennes, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Representative jobs
Seek Out Hospitality Skills Training Opportunities.
02/11/2022: Buffalo, NY
Ensure Clarity of Expectations.
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Listen, understand and take action.
01/24/2022: Longview, TX
Communicate as efficiently as possible.
01/24/2022: Killeen, TX
Because of the administrative tasks patient access representatives are responsible for, they must possess strong computer skills and effective communication.
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Step 3: View the best colleges and universities for Patient Access Representative.
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