Minimum Education
Bachelor's Degree or equivalent years of experience. (Required)
Minimum Work Experience
1 year Experience as interpreter for individuals in critical situations. (Required)

Required Skills/Knowledge

40 Hour Interpreter Certificate of Completion
Bilingual capability
Understands medical terminology
Functional Accountabilities
Patient Care

• Facilitate communication among patients, families, and staff

• Interpret directly and accurately, without omissions, addition or interference with communication

• Manage assignments independently without close supervision; maintain professional role and sensitivity during critical medical and/or psychosocial situations; respect all parties in the discussion and their individual roles

• Set limits appropriately; maintain professional boundaries as interpreter; maintain patient, family and staff rights to confidentiality privacy

• Translate quickly and accurately patient-specific discharge instructions, physician and nursing instructions, and care instructions

Staff Interpretation Services

• Educate staff in use of interpreter and available interpretation services

• Communicate with staff about staff needs and patient/family needs

• Set appropriate limits

• Advocate for patients/families with staff to facilitate continuity of care

• Assist staff to become increasingly culturally sensitive

Administrative

• Effectively coordinate and schedule interpretation requests

• Prepare daily schedules for interpretation assignments

• Keeping and organizing interpretation requests and reports

• Accurately document interpretation assignments in all systems and databases used and required by the program
• Perform dispatching duties for the Language Services program as assigned

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance