Minimum Education

• Bachelor's Degree Bachelor's degree in information technology, computer science, healthcare informatics, or a related field. (Required)
• Master's Degree (Preferred)

Minimum Work Experience

• 5 years Experience in healthcare with a focus on developing programs, improving processes, and leading projects (Required)

Required Skills/Knowledge

• Demonstrated leadership and management skills.
• Excellent written and verbal communication skills.
• Maintains relationships with internal and external stakeholders.
• Familiar with department budget and financial management, audit compliance, and personnel management.

Functional Accountabilities
Program Administration

• Develop, implement and evaluate ITSM programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.

• Troubleshoot operational issues and develop action plans to resolve.

• Ensure compliance with CNMC policies and procedures and with regulatory standards.

• Liaise with senior leaders across CNMC departments to strategize and launch new initiatives.

• Lead, facilitate, and/or participate actively in Department management, team, and project meetings.

• Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals and interests.

Budget and Financial Planning

• Participate in financial planning and budget preparation.

• Monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.

• Work with financial personnel within CNMC and outside stakeholders to ensure compliance with departmental budget.

• Design and produce statistical and financial data/reports to support the operation of the Department and to guide its future initiatives.

• Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.

Operations Management

• Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.

• See the potential in and understand the use of resources and decision-support tools in process and performance improvement.

• Communicate operational issues and progress towards goals to ITSM Manager and others as appropriate.

• Facilitate follow-through to action items.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance