Description Supply Technician is responsible for completing Supply Chain standard operating procedures for supply replenishment across all supply nodes within the organization including but not limited to supply bin pulling, cleaning, filling, receiving and replenishment. Responsible for managing the deployment and replenishment of patient care equipment and medical code carts according to prescribed procedures, techniques and universal precautions. Responsible for identification and management of expired supply and cleanliness of Supply Chain distribution areas and supply nodes. Respond to STAT supply requests and calls and maintains clear communication between clinical staff and Supply Chain Distribution team.

Qualifications Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Related and progressive experience in Supply Chain distribution in health care environment. (Required)

Required Skills/Knowledge
Ability to meet the physical demand requirements associated with supply replenishment and equipment deployment in accordance with Supply Chain standard operating procedures.
Ability to perform basic functions on a hand-held device, with appropriate training.
Demonstrates teamwork/cooperation in providing services to direct/indirect customers.
Ability to maintain clear communication with departmental management, clinical staff and end users.

Functional Accountabilities
Supply Replenishment

• Complete and follow Supply Chain standard operating procedures for supply replenishment across all supply nodes within the organization. Regularly checks, pulls, cleans, fills and receives supply bins for full replenishment.

• Ensures adequate and accurate supply levels at all times to meet the anticipated demand of clinical staff and end users. Respond to changes in supply demand patterns.

• Demonstrates understanding and performs bin staging activities in accordance with Supply Chain standard operating procedures. Keeps staging area clean and organized.

• Deliver STAT items or special requests to end users as required, and assist end users with over-the counter issues.

• Utilize supply management technology in accordance with Supply Chain standard operating procedures. Maintain accuracy when working with technology and enterprise resource system (ERP).

• As required, physically count the quantity of on-hand supply in Supply Chain supply areas to maintain accurate inventory levels.

• Maintain optimum inventory levels of any STAT or mission critical items within Supply Chain staging area.

• Manage and communicate stock outs and substitute items with clinical end users and Supply Chain Distribution team.

Clean & Organize

• Ensures all Supply Chain distribution areas and supply nodes are organized and clean in accordance with Supply Chain and Infection Control policies and procedures.

• Maintain a safe working environment in all Supply Chain distribution areas and supply nodes. Must comply with all PPE standards required for invasive areas.

• Identify to Departmental management when maintenance of a supply node is required. Perform regular maintenance on supply node when needed, including but not limited to bin replacement, bin labeling, bin reorganization, etc.

• Ensure quality assurance standards are met by checking and removing outdated and expired supply.

Equipment

• Store, clean and deploy a variety of medical equipment maintained by Supply Chain to clinical end users across the organization.

• Maintain equipment inventory in order to track equipment, identify soiled equipment requiring cleaning and deliver equipment to appropriate clinical end users.

• Log and communicate equipment requiring repair or maintenance.

• Maintain and deliver medical Code Carts in accordance with Supply Chain and organizational policies and procedures. Respond to Code Cart calls in expedited and timely manner.

Communication & Customer Service

• Upon a visit to a clinical supply storage location, scan for misplaced items, trash on the floor, product wrappers and other items, in an effort to present and keep a clean supply work environment.

• Maintain a safe working environment in the aisles and shelves of CSS Store Room.

• Identify to Departmental management when a specific shelf label in CSS or clinical supply storage location contain inaccurate information and is in need of updating or replacement.

• Ensure quality assurance standards are met by rotating supplies in clinical supply storage locations regularly.

Equipment

• Maintain clear communication between clinical end users and Supply Chain Distribution team.

• Assist with answering phone calls and responding to organization’s “I Need It” application.

• Communicate all supply interruptions including stock outs and backorders to clinical end users and departmental management as soon as information becomes available.

• Meets productivity work standards while demonstrating competency in job skills and knowledge by completing scheduled work in allotted timeframe.

• Performs other responsibilities as requested by Supervisor, Coordinator, Team Lead or Department Head

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety

Primary Location: District of Columbia-Washington

Work Locations: CN Hospital (Main Campus) 111 Michigan Avenue Washington 20010

Job: Administrative Support / Customer Service

Organization: Finance

Position Status: R (Regular) - PT - Part-Time

Shift: Day

Work Schedule: Variable

Job Posting: Mar 21, 2024, 11:00:00 PM