The Cash Applications Representative (CNPA) will be responsible for posting payments and adjustments to patient accounts. Maintain records in filing system. Document activities and contacts in systems. Develop understanding of assigned managed care contracts and payer requirements.

• Accurately post payments to the correct account and correct line item.

• Apply payments to accounts from electronic remittance and lockbox payments.

• Apply payments from payer email notices as assigned by Team Leader and CBO credit card transactions.

• Post contractual adjustments from payer remittance advice or correspondence.

• Post remark codes for payer denials.

• Document check number and/or EOB location for low or no payment transactions (e.g., deductible).

• Complete payer recoupment requests and document account with reason and check number.

• Notify Team Leader of payments with unidentified or no documentation (unidentified cash posted).

• Completely document origin of transactions that create unidentified credits.

• Resolve credit balance as assigned by Team Leader/Manager.

• Reconcile batch amounts with posting process and journal.

• Develop detailed knowledge of internal systems to research cash posting inquires.

• Document actions in system include research findings, write-offs, credit balances, and transfers.

• Understand managed care contracting requirements and apply principles to cash posting.

• Develop detailed understanding of state/federal assistance programs, e.g., Medicaid.

• Keep current with federal and state regulations surrounding cash posting.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance