JOB DESCRIPTION

Your job is more than a job.

Why a Great Place to Work

At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can.

And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce.

It’s a responsibility we take seriously.

Because we don’t just serve the New Orleans community we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you.

When you know you’re making an authentic impact, you give a little extra to every day as a person, with your team, in your community and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

The Outreach Liaison is responsible for participating in a comprehensive, statewide outreach program. Focuses on building positive relationships and business with all facets of the market including primary care providers, subspecialty care providers, and other healthcare organizations.

Interacts with patients families, other hospital staff and referring physicians and facilities in a professional manner.

Job Description

This job description is intended to describe the general nature and level of work performed by employees assigned to this department.

This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Assists in the delivery of a comprehensive primary care outreach model to engage community referral sources, problem solve for community practices and to overall increase the use of and preference for organization's services.
• Visits physician groups in accordance with the established schedule to increase awareness of the specialists and services of the facility.
• Develops and implements plans to establish solid referral lines. :
• Assists with concierge scheduling to improve access to care.
• Coordinates physician and hospital outreach referral visits. Follow-up with referring physicians or hospitals to ensure satisfactory service and growth in business.
• Develops and maintains positive working relationships with physicians and their staff, and work proactively to resolve physician concerns to promote future growth and development.
• Helps with data collection and reporting related to outreach :
• Completes ongoing reports on all liaison and educational activities. Document concierge scheduling requests and related metrics.
• Submits monthly expense reports covering in a timely manner to assist with business planning.
• Represents the department in community events and provide appropriate follow-up and resolution to any issues that improves customer relationships.

EXPERIENCE QUALIFICATIONS

2 years / 3-5 years Physician practice or equivalent capacities

EDUCATION QUALIFICATIONS

• Required : Bachelor's Degree Business, Nursing, related field
• Preferred : Master's Degree Business, Nursing, related field

SKILLS AND ABILITIES

• Ability to communicate clearly and concisely in person and on the phone along with strong interpersonal skills required.
• A positive, empathetic, and non-judgmental style of interaction with patients, physicians, co-workers, and the public.
• Ability to work independently and prioritize tasks without direct supervision.
• Organizational skills with an attention to detail.
• Knowledge of physician outreach and referring providers’ / organization’s concerns

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

FUNCTIONAL DEMANDS

• Light : Light physical requirements- Light Work - Exerting up to pounds of force occasionally, and / or up to pounds of force frequently, and / or a negligible amount of force constantly (Constantly : activity or condition exists 2 / 3 or more of the time) to move objects.
• Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work : (1) when it requires walking or standing to a significant degree;

or (2) when it requires sitting most of the time but entails pushing and / or pulling of arm or leg controls; and / or (3) when the job requires working at a production rate pace entailing the constant pushing and / or pulling of materials even though the weight of those materials is negligible.

NOTE : The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

PHYSICAL DEMANDS

• Sitting - Frequent (-% of day)
• Standing - Occasional (0-% of day)
• Walking - Occasional (0-% of day)
• Lifting Floor to waist level : 0-lbs - Occasional (0-% of day)
• Lifting Floor to waist level : -lbs - Occasional (0-% of day)
• Lifting Floor to waist level : -lbs - Occasional (0-% of day)
• Lifting Floor to waist level : -lbs - Occasional (0-% of day)
• Lifting Floor to waist level : lbs - Occasional (0-% of day)
• Lifting Waist level and above : 0-lbs - Occasional (0-% of day)
• Lifting Waist level and above : -lbs - Occasional (0-% of day)
• Lifting Waist level and above : -lbs - Occasional (0-% of day)
• Lifting Waist level and above : -lbs - Occasional (0-% of day)
• Lifting Waist level and above : lbs - Occasional (0-% of day)
• Carrying objects - Occasional (0-% of day)
• Push / pull - Occasional (0-% of day)
• Twisting - Occasional (0-% of day)
• Bending - Occasional (0-% of day)
• Reaching forward - Occasional (0-% of day)
• Reaching overhead - Occasional (0-% of day)
• Keyboard use / repetitive motion - Frequent (-% of day)
• Talk or hear - Continuous (-% of day)

SENSORY REQUIREMENTS

• Near Vision - Accurate /
• Far Vision - Accurate /
• Depth Perception - Accurate
• Hearing - Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

• Bloodborne pathogens - Not Anticipated
• Chemical - Not Anticipated
• Airborne communicable diseases - Not Anticipated
• Extreme temperatures - Not Anticipated
• Radiation - Not Anticipated
• Uneven surfaces or elevations - Not Anticipated
• Extreme noise levels - Not Anticipated
• Dust / particular matter - Not Anticipated
• Other (List) - Not Anticipated

POPULATION SERVED

• Neonate / Infant up to 1 year : No
• Youth (1yr to yrs) : No
• Adult ( and up) : No

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

WORK SHIFT :

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.

Celebrating authenticity, originality, equity, inclusion and a little come on in attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go-to hospital for expert children’s health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast.

Learn more about Children’s Hospital’s specialtiesand our national ranking by U.S. News & World Report as a Best Children's Hospital

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1.To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2.To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3.To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4.To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

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Last updated : 2024-05-21