4 patient experience representative i adolescent young adult med Jobs in boston, ma
Boston Children's Hospital is Hiring a Patient Experience Representative I (Otolaryngology) Near Boston, MA
Position Description
The Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the department of Otolaryngology here .
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
The Patient Experience Representative I will be responsible for:
- Check In / Check Out:
- Providing support for the front desk (check in/out, collecting co-payments, etc.) and covering as needed for the call center.
- Greeting and directing patients, families and visitors.
- Monitoring daily schedule and coordinating flow with clinicians/supervisor.
- Facilitating and directing communication with Financial Counseling.
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations.
- Scheduling patient encounters and procedures to coordinate within and across providers, departments and institutions.
- Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
- Working closely with the Referral Coordinator, Administrative Associates, Nurses and Physician Assistants to ensure appropriate appointments are being scheduled in a timely manner.
- Obtaining required authorizations to compile patient and staff schedules.
- Provide cross-coverage in department call center, answering incoming calls, scheduling appointments and managing different scheduling work queues.
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
- Providing routine clerical support as needed.
- High School Diploma / GED required; Bachelors degree preferred.
- Basic computer skills required.
- Previous customer service or administrative experience preferred.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
Status Full-Time
Standard Hours per Week 40
Job Posting Category Administration
Regular, Temporary, Per Diem Regular
Office/Site Location Boston
Remote Eligibility Part Remote/Hybrid
Job Summary
Full Time
$42k-53k (estimate)
03/11/2024
05/22/2024
bostonchildrenshospital.org
East Freedom, PA
<25
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The job skills required for Patient Experience Representative I (Otolaryngology) include Customer Service, Scheduling, Appointment Scheduling, Communicates Effectively, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative I (Otolaryngology). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative I (Otolaryngology). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Representative I (Otolaryngology) positions, which can be used as a reference in future career path planning. As a Patient Experience Representative I (Otolaryngology), it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative I (Otolaryngology). You can explore the career advancement for a Patient Experience Representative I (Otolaryngology) below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
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They may collect data on patient encounters and consumer satisfaction.
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Interviews patients and/or their representatives.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
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Step 3: View the best colleges and universities for Patient Experience Representative.
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