Job Summary: **MUST SPEAK SPANISH Responsible professional work serving as a single point of access (SPOA) for the Caregiver Support Services. All client referrals and inquiries are received by the intake specialist who collects family demographics, conducts screening, initial level of need, and accepts referrals to the program or refers to other appropriate community programs. Participates in the organization’s performance and quality improvement efforts.

Essential Functions:

1. Serves as initial contact with family to gather information regarding their needs.

2. Communicates with applicants about Caregiver Support Services, sharing eligibility, and application or enrollment status.

3. Based on brief assessment/intake information, submits the referral to the Program Manager to assignment.

4. Directs client information to the appropriate program.

5. Maintains database based on referrals to the program, length of services, etc. as defined by program standards.

6. Supports Program Manager in data entry of participant demographics and outcome measures in the agency EHR and funder data collection system.

7. Establishes and maintains effective working relationships with community resource providers, particularly emphasizing facilitation of the referral process and providing continuity of care; and

8. Participates on projects and/or committees as available and serves as a positive representative for the program.

9. Provides EHR data upload support to staff members.

10. Works within the philosophy and function of Children’s Home Network

11. Participates in the organization’s performance and quality improvement efforts.

12. Adheres to office or virtual office procedures.

13. Performs other related duties as required and assigned.

***THESE ESSENTIAL JOB FUNCTIONS ARE NOT TO BE CONSTRUED AS A COMPLETE STATEMENT OF ALL DUTIES PERFORMED. EMPLOYEES WILL BE REQUIRED TO PERFORM OTHER JOB RELATED MARGINAL DUTIES AS REQUIRED.***

MINIMUM QUALIFICATION REQUIREMENTS:

Education and Experience:

· Bachelor’s Degree in Social Work, Human Services or related field from an accredited university or college required, plus two (2) years’ experience working with children and families and data management.

· Bi-lingual Spanish preferred

Licenses & Certifications:

· Must possess and maintain a valid Florida driver’s license with no record of criminal driving offense of license suspension.

· Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHN’s current auto insurance policy.

· Must be able to work flexible hours, including evenings and weekends.

· Must successfully complete and maintain FDLE clearance, Federal background and state criminal background checks, and sexual predator screening.

COMPETENCIES & PROFESSIONAL DEVELOPMENT:

Annual Training Requirements:

· The following training topics are required annually: Sexual Harassment, Blood borne Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA–related training, Crisis Prevention, DCF Services to Deaf and Hard of Hearing Modules 1-3, DCF Security Awareness and other Programmatic Trainings.

Knowledge Skills and Abilities:

· Ability to communicate effectively, verbally and in writing.

· Ability to establish effective working relationships with families, coworkers, supervisors, and other individuals.

· Possess effective interpersonal skills.

· Knowledge of agency’s organizational structure, standard operating procedures, and policies.

· Knowledge of child abuse or neglect reporting procedures and methods.

· Knowledge of infant and child development inclusive of developmentally appropriate strategies.

· Knowledge of intervention and behavior management methods, strategies, and techniques.

· Knowledge of quality documentation as required by agency standards, rules, and regulations.

· Ability to conduct intake assessments and to provide follow-up services.

· Ability to work as a multi-disciplinary team member in a positive productive manner.

Essential Physical Skills:

· Visual: ability to safely operate a motor vehicle, read printed materials, and make observations of physical facilities.

· Hearing: ability to understand and comprehend spoken dialogue in individual and group settings.

· Ability to speak clearly and effectively.

· Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Environmental Conditions:

· Works within an office environment, home office or within the community.

· High level of emotional discussions, requiring self-awareness and understanding of professional boundaries.