Job Description

Ensures the effective management of all incoming referrals and performs a wide variety of tasks associated with referral tracking, accurately appointing and reporting.

Experience

• 2 years of experience in a clinical healthcare setting
• 2 years of experience in providing excellent customer service via the telephone
• Experience in physician scheduling

Preferred Qualifications

• 4 years of experience in physician scheduling
• Experience in Epic Cadence
• Experience in Microsoft Word and Excel

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills via the telephone and written word
• Demonstrated ability to utilize resources and networking to problem-solve

Job Responsibilities

• Maintains ongoing tracking and appropriate documentation on referrals in an electronic medical records platform to meet patient access goals.
• Ensures complete and accurate registration, including patient demographic and insurance information.
• Collects information concerning patient clinical background and referral needs as per specialty guidelines.
• Reviews referral visit details and expectations with parents / guardians.
• Assists parents / guardians in problem-solving potential issues related to the appointment (e.g., requests interpreters, flags social workers, or coordinates transportation services).
• Ensures that referrals are addressed and appointed within the referral access goal.
• Establishes and maintains relationships with identified service providers.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Last updated : 2024-05-03