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Dental Call Center Manager
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$124k-161k (estimate)
Full Time 7 Days Ago
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Children's Dental Funzone is Hiring a Dental Call Center Manager Near West Covina, CA

Join Our Team as a Call Center Manager!
Are you an amazing Call Center Manager ready to make a difference in a rapidly growing Pediatric Dental Practice? Look no further! We're expanding our team across multiple locations, offering endless opportunities for growth and development.
Responsibilities:
  • Lead and manage a team of call center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics.
  • Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.
  • Oversee hiring, onboarding, training, and development of call center agents.
  • Analyze call center data to identify areas for improvement and implement process changes to increase efficiency.
  • Maintain a positive work environment, fostering a culture of teamwork and collaboration.
  • Develop and maintain strong relationships with offshore team leads for smooth communication and goal alignment.
  • Partner with the Regional Operations Team and Dental Office Manager to ensure company goals are met.
  • Adhere to all company policies, procedures, and industry regulations.
Desired Profile/Background:
  • At least 5 years of experience in call center management, with a focus on managing remote or offshore teams highly desired.
  • Proven track record of success in achieving call center KPIs.
  • Strong analytical skills with experience in utilizing call center data to identify trends and opportunities for improvement.
  • Excellent communication, interpersonal, and leadership skills.
  • Experience in developing and delivering training programs for call center agents.
  • Proficiency in Microsoft Office Suite and Google Office.
  • Familiarity with onboarding new call center software is advantageous.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Flexible Spending Account.
  • 401K Retirement Plan.
  • Employee Discounts.
  • Vacation and Sick leave.
  • Endless opportunities for career growth within the company.
  • Monthly Bonuses.
  • Employee Referral Incentive Program.
Job Type:
  • Full-Time: Monday to Friday, 8:00 a.m. - 5:00 p.m. Some Saturdays, 8:00 a.m. - 2:00 p.m.
  • Hourly Pay Benefits Monthly Bonuses.
Ready to make a positive impact and grow your career with us? Apply now and become part of our dynamic team!

Job Summary

JOB TYPE

Full Time

SALARY

$124k-161k (estimate)

POST DATE

05/07/2024

EXPIRATION DATE

05/20/2024

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