Recent Searches

You haven't searched anything yet.

10 Dental Call Center Manager Jobs in West Covina, CA

SET JOB ALERT
Details...
Children's Dental Funzone
West Covina, CA | Full Time
$125k-163k (estimate)
6 Months Ago
Children's Dental Funzone
West Covina, CA | Full Time
$41k-51k (estimate)
5 Months Ago
TEKsystems
West Covina, CA | Full Time
$49k-62k (estimate)
Just Posted
EAST VALLEY COMMUNITY HEALTH CENTER
West Covina, CA | Full Time
$38k-49k (estimate)
3 Months Ago
EAST VALLEY COMMUNITY HEALTH CENTER
West Covina, CA | Full Time
$40k-50k (estimate)
6 Months Ago
Freeway Insurance Services America, LLC
West Covina, CA | Full Time
$102k-149k (estimate)
5 Months Ago
Emanate Health
West Covina, CA | Full Time
$44k-56k (estimate)
6 Days Ago
Emanate Health
West Covina, CA | Full Time
$44k-56k (estimate)
6 Days Ago
Dental Call Center Manager
$125k-163k (estimate)
Full Time 6 Months Ago
Save

Children's Dental Funzone is Hiring a Dental Call Center Manager Near West Covina, CA

🌟 Join Our Team as a Call Center Manager! 🌟

Are you an amazing Call Center Manager ready to make a difference in a rapidly growing Pediatric Dental Practice? Look no further! We're expanding our team across multiple locations, offering endless opportunities for growth and development.

Responsibilities:

  • Lead and manage a team of call center agents, both domestic and offshore, to ensure exceptional customer service and meet performance metrics.
  • Develop, implement, and monitor call center KPIs such as service levels, answer rates, call conversion, and customer satisfaction scores.
  • Oversee hiring, onboarding, training, and development of call center agents.
  • Analyze call center data to identify areas for improvement and implement process changes to increase efficiency.
  • Maintain a positive work environment, fostering a culture of teamwork and collaboration.
  • Develop and maintain strong relationships with offshore team leads for smooth communication and goal alignment.
  • Partner with the Regional Operations Team and Dental Office Manager to ensure company goals are met.
  • Adhere to all company policies, procedures, and industry regulations.

Desired Profile/Background:

  • At least 5 years of experience in call center management, with a focus on managing remote or offshore teams highly desired.
  • Proven track record of success in achieving call center KPIs.
  • Strong analytical skills with experience in utilizing call center data to identify trends and opportunities for improvement.
  • Excellent communication, interpersonal, and leadership skills.
  • Experience in developing and delivering training programs for call center agents.
  • Proficiency in Microsoft Office Suite and Google Office.
  • Familiarity with onboarding new call center software is advantageous.

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Flexible Spending Account.
  • 401K Retirement Plan.
  • Employee Discounts.
  • Vacation and Sick leave.
  • Endless opportunities for career growth within the company.
  • Monthly Bonuses.
  • Employee Referral Incentive Program.

Job Type:

  • Full-Time: Monday to Friday, 8:00 a.m. - 5:00 p.m. Some Saturdays, 8:00 a.m. - 2:00 p.m.
  • Hourly Pay Benefits Monthly Bonuses.

Ready to make a positive impact and grow your career with us? Apply now and become part of our dynamic team!

Job Summary

JOB TYPE

Full Time

SALARY

$125k-163k (estimate)

POST DATE

11/15/2023

EXPIRATION DATE

06/25/2024

WEBSITE

childrensdentalfunzone.com

HEADQUARTERS

West Covina, CA

SIZE

25 - 50

Show more

Children's Dental Funzone
Part Time
$46k-57k (estimate)
2 Days Ago
Children's Dental Funzone
Part Time
$46k-56k (estimate)
2 Days Ago
Children's Dental Funzone
Full Time
$69k-91k (estimate)
2 Days Ago