Description

Position Summary

Responsible for maintaining outstanding Guest service as per company standards, processing sales quickly, accurately and efficiently as well as cash register operations.

Reports to: Manager on Duty

Job Tasks

• Smile and maintain a positive attitude at all times
• Greet Guests in a warm, friendly and professional manner
• Answer the phone in a friendly and professional manner
• Respond appropriately to Guest complaints, bring issues to the attention of a manager
• Engage and interact with Guests as they wait for their order when applicable
• Carefully pack all to-go orders
• Complete beginning, change and end of shift side duties

• Demonstrate strong product knowledge
• Maintain an awareness of all promotions and advertisements
• Accurately and efficiently ring on registers
• Accurately maintain all cash
• Communicate Guest requests to management
• Maintain orderly and stocked appearance of register area
• Maintain cleanliness on counters, floors, etc.
• Communicate effectively with cooks
• Additional tasks as assigned

Qualifications

Main Responsibilities, Required Skills and Knowledge

Guest Service: Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.

Communication: Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.

Interpersonal Relationships: Must adapt to different personalities of Guests and coworkers without losing focus.

Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.

Sales Techniques and Guest Influence: Must understand all Chickie’s & Pete’s products and services as well as have the ability to understand Guests needs clearly.

Performing General Physical Activities: Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.

Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure. In situations where you are unsure of what to do, always get your manager involved.

Technical and Analytical Skills: General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.

Quality Control and Priority Assessment: Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.

Language Skills: Must speak and write with excellent command of the English language including proper spelling and grammar.

Flexibility: Occasionally works overtime and assists with the workload of others if needed. Additional responsibilities may be assigned as needed.

Benefits:

• 401(K)
• Paid Sick Leave
• Health Care (Qualified Employees)
• Complimentary Shift Meal when working
• 20% off Merchandise
• Semi Annual Employee Appreciation Days (Qualified Employees)

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.