Manager

As a member of Chick-fil-A’s team, you are expected to exemplify customer service and hospitality in everything you do. A typical day can vary anywhere from 4-8 hours, primarily performing numerous tasks. At Chick-fil-A, we strive to continuously build a family like culture that also includes growth and accountability. We want to play a pivotal role in helping you reach your goals, no matter what those may be. Working at Chick-fil-A will challenge and develop you in areas such as teamwork, growth mindsets, problem resolution, creativity, and many more.

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day.

The Ideal Team Member:

• 
  Excels in a fast-paced environment and handles stressful situations well
• Loves serving and helping others while valuing teamwork
• Demonstrates our Core 4 Values
• Excitement to learn and take initiative
• Enjoys the same daily routine tasks

Role Description:

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Requirements

• Minimum 18 years old
• Must be eligible to work in the United States
• Previous customer service experience preferred
• Previous leadership experience an asset
• Must be available to work 4 days (minimum) a week
• Must be available to work 2 opening or closing shift per week
• Must be available to work on weekends (Fri-Saturday)
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be hard-working, team-oriented, and honest