Mission:

The mission for a Front Counter Team Member is to focus on the customer, from the moment they arrive and throughout their experience at our store, providing each guest with a memorable, remarkable experience. Areas of responsibility include front counter service which includes order taking, delivering meals to guests and assisting to customer’s needs while maintaining a clean, attractive dining room environment with a welcoming atmosphere.

Competencies Required for Job Role:

A Heart of Service, Shows Honor, Dignity & Respect for All, Strong Interpersonal Skills, Professionalism, Availability, Punctuality, Coachability, Collaborative Spirit, Enthusiasm, Reliability, Self-Motivation, Organization, Ability to Multi-Task, Strong Ethics, Well-Versed

Responsibilities:

Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to TM and TD

Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards

Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, etc.)

Use CEM findings to ensure consistency and quality of products and behaviors. Address areas of improvement immediately.

Maintain a Culture of Food Safety

Ensure cleaning checklists are being completed daily

Maintain a clean and organized environment

Ensure FOH Inventory is organized properly

Partner with other directors to execute training and roll-out of new products

Assess current systems and implement ideas for improvement

Benefits:

Salary ranges from $50k-$65k depending on experience and working interview.

401K with employer match

Insurnace benefits and employer contribution

Paid time off that increases with employment

Daily employees meals