Operations Leader

Chick-fil-A Macland Crossing/ MKTA Corp.

Marietta, GA 30008

A premier leadership development organization and fast-growing Chick-fil-A Franchised

Operator (MKTA Corporation dba Chick-fil-A Macland Crossing) is looking for an Operations

Leader. He/she must be a self-driven individual, yet willing to serve others through their

influence. The person must be highly organized, and be responsible for several facets of the

organization, including but not limited to overall operations, hospitality (front of the house and

drive-thru), kitchen, inventory, customer experience, labor productivity, and expense control.

He/she will also responsible for leading sub groups of team members in the organization,

influence actions of the team, and the overall reputation of the brand. We are recruiting for an

operationally hands-on, results-oriented individual who desires to advance in the organization

with higher roles and responsibilities. Some people attracted to this position desire to pursue a

long-term role within our local franchised organization, or grow himself/herself or in a few

instances become a Chick-fil-A Owner/Operator.

Requirements:

 Bachelor’s degree preferred, though not required.

 Relevant extensive experience in leading people in any industry or military is required.

Restaurant based experience is not necessarily preferred. Some of our successful leaders

have come from various non-restaurant backgrounds.

 Full-time (40-45 hours/week). Must be available every day between 5am-11pm, including

Saturdays.

 Work mostly days, up to 3 evenings, and Saturdays.

 Must enjoy working with people - the public and team members. Be able to lead and

influence people effectively.

 Must be systems oriented and demonstrate prior experience in developing systems and

processes. Must be able to prioritize tasks and to delegate them when necessary.

 Must be able to function well in a high-paced and at times stressful environment.

 Must be proficient using technology, including Microsoft Office suite and other common

applications.

Duties and Responsibilities:

 Must be willing to be hands-on in an operational role, serving side by side with other team

members and leaders for almost half of the work week.

 Train, develop, mentor, coach, and provide accountability to the Shift Leaders and Team

Members.

 Implements new ideas to that improve the guest experience & Operational Excellence.

 Motivates the by sharing data, customer comments, and creating contests.

 Has a full understanding of other management positions in the restaurant to be able to step

in when necessary.

 Be able to switch effectively between working in a position and leading/coaching.

 Be able to consistently execute vision, translated into daily operations.

 Ability to monitor cash management, inventory, drive-thru and hospitality operations.

 Interface with leaders overseeing other business areas in a cohesive manner to ensure

achievement of business results.

 Perform regular food safety and quality standard assessments.

 Consistently review best practices with current team members.

 Lead a weekly review focusing on particular service standards for specific areas.

 Proven leadership skills in regard to enthusiasm and ability to motivate others.

 Desire to grow business and personal skills while thriving in a fast-paced environment

 Ability to handle guest concerns, complaints, and issues by executing flawless follow-up

and issue resolution.

 Ability to improve and grow leaders through personal relationship-building.

 Ability to communicate and collaborate with Senior Leadership /Operator to fulfill business

needs.

 Analytical and meticulous working style with a desire for self-growth.

 ServSafe Manager Certification (may be obtained after selection).

 Servant leadership mindset with proven leadership skills.

 Proven ability to recognize strengths and passions in others.

 Desire to develop people of all ages and skill levels.

 Excellent communication (verbal and written), interpersonal, teamwork, and leadership

skills.

 Demonstrated ability to manage multiple projects and prioritize time.

Compensation and Benefits:

 Above average competitive hourly pay based on Performance. Annual compensation

between $40-60K range commensurate with qualifications and relevant experience. Annual

income growth to six figures is expected for successful candidates once results become

proven consistently over long term.

 Results and Performance based opportunity for additional financial incentives.

 401-K with 100% match.

 Sundays off.

 Fun, positive and professional environment.

 Meal privileges.

 Food privileges for your family or your desired philanthropic causes.

 Team member social events.

 Career options, including advancement to senior Leadership positions.

 College Scholarships and Tuition Assistance Program.

 Leadership training and development opportunities.

 Subsidized health care benefits, subsidized Gym/Health Club benefits.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please describe the length of employment that interests you the most
• Describe reasons for choosing the above length of employment
• What special qualities or skills do you feel you bring to Chick-fil-A?
• List 2 accomplishments that you are most proud of? How did you accomplish them?
• What are your short term (1-2 year) goals, and longer term (5-10 year) goals? How can CFA help you achieve each of these goals?
• How do you feel if your supervisors were younger or older than you are?
• How would you feel about cleaning restrooms, washing dishes, or emptying trash as part of your normal assignments?
• Do you consider yourself a leader or a follower? Give examples that support your answer
• Describe a recent incident where your actions had a positive influence on someone else?
• Are you able to lift 50 lbs and stand on your feet for long periods of time, with, or without an accommodation?
• How would you define your teamwork abilities?
• Give an example of a time when you worked in a fast paced environment
• Are you willing to work a flexible schedule including nights, weekends, and holidays?
• Are you willing to do tasks outside of my job description which may include other side duties

Work Location: In person