The Principal, Positive Team Member Relations will lead strategic planning, engagement and daily activities to deliver critical Team Member (TM) relations and leadership development programs and initiatives across the Operations and Customer Service teams with an emphasis on the Fulfillment teams. This role will also collaborate closely with the HR and Legal teams to leverage ER-related data to influence programs and initiatives.

The ideal candidate earns trust across all levels of the organization, works well within ambiguity, is organized and detail oriented and has an excitement about standing up new programs and processes.

In this role, you will:

• Own training and development programs in the area of positive employee relations, including responsibility for project planning, communication, data capture/analytics and reporting needs required to execute those programs effectively.
• Oversee the creation and development of analytical reports, metrics related to employee relations, including root cause analysis, using multiple data sources (e.g. daily TM feedback, ethics hotline data, engagement survey data, etc.)
• Monitors trends in Employee and Labor relations and communicates risk while supporting proactive strategy development to mitigate potential risk
• Partner with HR, Legal and Operations leaders to administer and deliver positive TM relations training and toolkits across geographically distributed teams.
• Own project plans that successfully deliver results; coordinate and track project deliverables to ensure key milestones and deliverables are met and facilitate issue resolution.
• Maintain relationships with stakeholders to ensure their engagement and participation in positive TM relations initiatives and training/development programs.
• Oversee training needs assessments and delivers positive TM relations training as needed consistent with program goals.
• Reports the VP of HR for Operations and Customer Service.

Qualifications

• Advanced degree in Human Resources, Employee Relations, or Employment Law
• 10 years of progressive employee and labor relations experience, including experience in developing Positive Employee Relations programs across a larger geographical area and a variety of employee groups.
• Deep knowledge of federal and state employment laws, and standard methodologies in conducting workplace investigation
• Experience working with HR Information Systems (Workday, Service Now, etc.) and case management software
• Experience with hiring, developing, and leading a team
• Excellent written and verbal communication and interpersonal skills
• Strong problem-solving skills, critical thinking, and intuitive sense of business acumen
• Strong self-initiative and prioritizing abilities; comfort with ambiguity and change
• Successful record of developing, executing and scaling HR related programs.
• Excellent written and verbal communication skills and the ability to present complex concepts in a straightforward and understandable manner to multiple stakeholders.
• Travel required; about 50%