Our Opportunity:

We are looking for an IT Support Specialist to join our fulfillment center team in Clayton, IN. The IT Support Specialist must be highly autonomous, possessing project and time management skills and have both the desire and ability to work in a fast-paced environment. They must possess strong customer service skills, basic knowledge of both computers (hardware and software) and RF unit technologies and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. A successful track record of supporting simple, scaleable solutions and troubleshooting basic network problems is also essential. The nature of this position is technical and hands-on.

What you'll do:

• Key responsibilities include delivering “World Class” support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware and network issues, engaging with and educating your customers; documentation, analysis and resolution of help desk tickets; and working with local and remote IT Groups, employees and operations management to quickly provide high quality solutions to IT problems
• This will provide you with the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more
• Day to Day activities include network, computer, and printer troubleshooting, project management, data cabling, and systems administration in a variety of software and hardware environments. In addition, you will work closely with your colleagues to identify, recommend, develop and implement cost-effective technology solutions in order to support our rapid growth

What you'll need:

• Experience supporting PC’s in a Windows Active Directory environment
• Knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Participate in a 24/7 support and on call rotation
• Advanced Troubleshooting skills in a multi-user, high pressured environment
• Experience in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies
• Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Willingness to be part of a team
• Ability to work successfully with limited supervision
• Possess the desire for continuous improvement
• Ability to stand/walk for 6 - 8 hours per day
• Ability to travel up to 10%

Bonus:

• • Prior experience providing IT support in a Fulfillment Center environment
  • A Certification, Network Certification
  • Experience working in an SLA driven environment
  • Knowledge of Motorola/Zebra RF Units: Moto MC9190, VC6090, WT41N0
  • Ability to manage high priority projects
  • Experience with Data Cabling / Computer Facilities maintenance
  • Experience managing vendor contracts, relationships and service outages
  • Working knowledge of SOTI MobiControl device management