Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company.

Leader Automotive is AutoCanada’s first footprint into the U.S.

market and we currently have 9 dealerships consisting of 23 different franchises and over 800 employees.

We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S.

market.

Currently, we are searching for high energy call center reps to be the voice of our business.

We need experienced customer service reps that have a passion for customer service and satisfaction.

We have a great pay plan that rewards our reps for appointments made and vehicles sold.

Benefits

Health, Dental & Vision Insurance

BCBS Health & Wellness Discounts / Programs

Life Insurance

401(k)

Paid time off / Vacation

Growth / Advancement Opportunities

Employee Vehicle Purchase Policy

Above Average Industry Pay

Publicly traded organization / stability

Employee referral bonuses

Responsibilities

Handle incoming phone calls

Responsible for upcoming Events

Administer target emails, campaigns, and newsletters

Handle lease returns and renewals

Handle leads and appointment setting

Conduct parts and service retention marketing

Conduct internal CSI calls and emails

Resolve and manage dealer's reputation issues

Turnover deals that involve internet customers

Provide updated marketing pricing data to management and other staff members

Set appointments for prospective and current customers to meet with a member of the sales or service team

Manage high volume of customer inquiries through phone, email, text / chat per sales and service

Update client information in our CRM Report daily

Follow-up with existing customers

Follow-up with prospective customers

Follow-up with missed / cancelled customers

Ensure Customer Satisfaction

Product knowledge / function is key with all the different vehicles on a daily basis

Maintaining daily contact target / appointment target

Must be able to contribute to positive team environment

Qualifications

Successful Customer Care Representatives MUST have excellent telephone skills

Self- Motivated and Energetic

You as the Representative must have the ability to instantly build rapport with the customer

A friendly / professional demeanor with excellent written and oral communication skills

You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment

Strong organizational skills with the ability to multitask and meet daily goals

Cold calling / Call center skills

MUST have sales experience

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-02-23