Summary

The Enforcement Officer is responsible for ensuring the enforcement, collection and monitoring of court-ordered child and spousal support.
A criminal background check is required.

Essential Duties

• Ensure that payments are received and all provisions are followed in compliance with the court order as well as with state and federal law.
• Address questions and concerns regarding child and spousal support cases through phone calls, mail and walk-in service.
• Monitor performance of caseload collections and determine next steps to initiate payments from clients
• Capable of timely follow up on events
• Respectful and positive motivation of clients and the ability to explain court interactions to clients
• Review and execute attachments to garnish wages, unemployment compensation, worker’s compensation and social security benefits.
• Utilize sources such as the United States Postal Service to acquire information on clients including addresses, employers and social security numbers.
• Perform case management duties (review cases for payments, take appropriate enforcement action, modifications of support, filing pro se petitions, closure and suspension of cases).
• Maintain compliance of all enforcement action with state and federal regulations by answering mail alerts that bring non-compliance or possible problem cases to the officer’s attention.
• Negotiate and mediate with all parties to resolve any issues that may exist.
• Use all appropriate enforcement techniques within state and federal regulations.
• Review specific delinquent cases to determine if techniques should be used (seizure of assets, judgements, liens, IRS and State tax refund intercepts, driver’s license suspension and credit bureau reporting).
• Take appropriate action to bring the non-compliance to the obligor’s attention in an effort to resolve outstanding issues.
• Ensure that medical coverage is provided in accordance with the support order and that changes in coverage are reported.
• Provide coverage for team members as necessary.
• Review cases in which the obligor has been found in contempt and has been placed on probation, (review monthly for compliance; if non-compliant, may request that a bench warrant be issued).
• Contact other states or countries if party does not reside in Pennsylvania.
• Audit support cases when payment records or orders are challenged by either party.
• Assist at special hearings in the Court of Common Pleas.
• Perform other duties, tasks and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience

Qualifications / Requirements:

• Bachelor’s degree in criminal justice or related field; or 4 years court-related experience
• Six months to one year of job-related experience and/or training.
• Knowledge of Federal Code of Regulations.
• Working knowledge of Pennsylvania rules of civil procedure and the ability to remain up to date on all changes.
• Working knowledge of state regulations in regard to child support.
• Ability to interface effectively with county management, user agencies and general public.
• General understanding of Financial calculations
• Strong verbal and written communication skills.
• Customer service experience
• Intermediate skill to use a personal computer and various software packages.
• Ability to work independently and proceed with objectives.
• Ability to work as part of a team.
• Ability to exercise sound judgement and coordinate resolutions to critical situations, under all conditions.
• Ability to maintain confidential information and handle confidential matters.
• Ability to adequately assist unfamiliar clients for unavailable officers.
• Ability to show patience toward clients and other staff.

• Experience in case management or interaction with the public
• Strong professional ethics.
• Advanced interpersonal skills including de-escalation, mediation and interviewing
• Ability to follow office protocols.
• Able to use common sense understanding to carry out instructions.
• Ability to handle and resolve recurring problems.
• Strong time management skills.
• Strong organization skills.
• Ability to establish priorities (remain focused on daily operations).
• Accurate and detail oriented.
• Able to carry tasks to completion.
• General knowledge and understanding of County of Chester policies and procedures.

Additional Information

Computer Skills:
To perform this job successfully, an individual should have:

• Intermediate Word skills
• Intermediate Excel skills
• Intermediate Access skills
• Basic OutLook skills (email)
• Basic Internet Explorer skills
• Skill and knowledge with PACSES (automated & in-depth statewide case management software system)
• Skill and knowledge adobe acrobat, imaging systems
• Skill and knowledge with instant messaging