Position Title: Entry Level- Inside Sales/Data Entry/Customer Support

Employment Classification: Exempt

Department: Customer Service/ Logistics / Administration

Reports to: VP of Operations

Objective:

Under moderate supervision, this position is responsible for ensuring sales orders and invoicing are accurately entered promptly. This position is customer-facing and requires strong customer relations skills. This position oversees the entire order process from accepting and entering orders to arranging transportation and ensuring the accuracy of shipments. The associate will also perform routine clerical and administrative duties such as handling light office duties, filing, answering telephones, and assisting visitors. This position will be responsible for creating and/or verifying all paperwork associated with incoming orders and that invoicing is accurate.

The candidate must be a highly motivated, team player. This position would best fit someone eager to learn with critical attention to detail.

Level of Supervision: Moderate

Supervisory Responsibilities: None*

Works directly with - Sales team, Warehouse Supervisor, Production Supervisors, and Controller.

Essential Job Duties and Responsibilities:

A. Enter and maintain all sales orders, and blanket/contract orders promptly (daily). Generate sales order-related documentation and deliver to Warehouse Supervisor after orders have been approved.

B. Arrange shipment bookings for domestic customers.

C. Maintain/update open orders report for customer due dates.

D. Maintain/Update shipping calendar for domestic and export shipments.

E. Contact carriers for deliveries to the appropriate port or destination for all orders.

F. Verify that shipments match the sales order quantities and requirements.

G. Generate customer billings.

H. File invoices after payment promptly (weekly).

I. Maintain a clean and orderly workspace.

J. Create and close purchase orders.

K. AP Processing

L. Other duties as assigned by Management.

Marginal Job Duties and Responsibilities:

• Reconciling and resolving any logistics issues.
• Provide administrative support to management with any tasks as needed.

Job Type: Full-time

Experience:

• Requires 1 years of Customer Service Experience
• High School Diploma or equivalent

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off

Schedule:

• Monday to Friday (8 am-4 pm)

Benefit Conditions:

• A waiting period may apply
• Only full-time employees are eligible

Work Remotely:

• No

Job Type: Full-time

Pay: $37,500.00 - $43,680.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person