POSITION SUMMARY

Schedules exams for patients, performs pre-registration in Electronic Health Record (EHR). Answers calls providing excellent customer service and provides information requested. This position reports to the Clinical Manager.

PRIMARY ACCOUNTABILITIES

Achieve Results

• Ensure all clients/patients served experience a high level of customer satisfaction and care.

Operational Excellence

• Ensure that all information is collected, processed, and entered into the EHR.
• Ensure and uphold the confidentially requirements of all patient records, and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security.

Relationships

• Develop and ensure effective, positive relationships within and among the clinical staff, patients, vendors, contractors, and related resources.

Stewardship and Professionalism

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.

· Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.

PRIMARY TASKS & DUTIES

• Performs various clerical late night duties in department.
• Verifies patient insurance and confirm CHC participates.
• Accurately enters and confirms patient information.
• Answers incoming calls in a courteous and professional manner. Identifies self and Chesapeake Health Care.
• Uses two patient identifiers before scheduling patient appointment.
• Schedules visits, tests and procedures as directed.
• Consults nursing staff for proper visit type placement.
• Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
• Communicate verbally and/or by writing with staff members, patients and their families.
• Participates in meetings and training as required.
• Other duties as assigned.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy.
• Communicate with a diverse patient/customer population. Will be required to successfully manage patients and families in often stressful or conflict situations.
• Utilize a wide variety of office technology and tools to collect, enter, process data.

POSITION REQUIREMENTS

Education

· High School diploma or equivalent.

· Must be able to speak read, write and understand English.

Professional

· Demonstrated “skilled” business office experience.

· Demonstrated success in communication, customer service or working with the general public, preferably in a medical care facility.

· Demonstrated success in managing difficult customer situations.

· Demonstrated success in general computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.

· Knowledge of medical terminology preferred.

Physical/Environmental

· Ability to interact with computer screen for up to six hours at a time (visual acuity required).

· Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.

· Capacity to function in a sometimes stressful, multi-tasking environment

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person