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POSITION SUMMARY:
Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines.
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DUTIES AND RESPONSIBILITIES:
Independently investigates assigned claims, following sound claims handling techniques in accordance with company claim philosophy and quality assurance standards, and in accordance with the Maryland Compensation Law.
With limited assistance from unit supervisor, review all relevant data, evaluates claims, determines coverage & compensability, set reserves and negotiates settlement within settlement authority.
Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Advise supervisor on status of problematic claims.
Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials.
Provide superior customer service to all internal and external stakeholders and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
Manages personal caseload effectively in accordance with claims standards and guidelines and demonstrate the ability to learn, develop and manage complex cases.
Demonstrates effective understanding of worker compensation claim handling to include evaluation and calculation of average weekly wage, disability ratings, reserves.
Demonstrates an understanding of the impact of Medicare on workers compensation claims to includes Medicare-Set Asides and Conditional payments.
Performs other duties as may be dictated by department circumstances.
Pursuit of continued education and professional development of industry knowledge
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SKILLS, EDUCATION AND EXPERIENCE:
Knowledge of claims basics including administrative, procedures and processes, law, reserving, investigation, calculation of benefits, case management, fraud, subrogation, etc.
Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.
Bilingual skills strongly preferred.
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POSITIONAL COMPETENCIES:
Bias for Action
Deliver Results
Personal Leadership Knowledge Sharing
Service and Sales Excellence
Teamwork and Communication
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PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.
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WORK ENVIRONMENT:
Office environment. The noise level is usually moderate.
Job Type: Full-time
Pay: $62,420.00 - $78,030.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to Relocate:
Work Location: Hybrid remote in Towson, MD 21286
Full Time
Insurance
$70k-87k (estimate)
03/03/2024
06/29/2024
ceiwc.com
TOWSON, MD
200 - 500
1914
Private
THOMAS J PHELAN
$200M - $500M
Insurance