This position will be responsible for the initial contact that is made by telephone and walk-in customers at the Cherry Creek Mortgage (CCMC) Corporate office. The position requires a personable, professional, and businesslike manner at all times. This position is an integral part of the image that CCMC portrays to its customers, and in many cases is the first impression that a customer gets of the Company. Position works closely with the Operations and Loan Servicing teams, and coordinates many activities, in addition to daily telephone direction, and customer relations. Cherry Creek Mortgage, LLC, NMLS #3001, has a 35-year tradition of serving the needs of home buyers across the country. With a reputation built on a passion for responsible lending and dedication to personal relationships, Cherry Creek Mortgage has helped thousands of customers realize their goal of home ownership. Cherry Creek Mortgage’s specialized internal processes and proprietary technology deliver a digital mortgage experience with a personal touch. The Basics Responsible for answering all inbound telephone calls and directing parties appropriately. Inbound calls may vary from customers trying to reach corporate personnel or customers trying to reach branch personnel, located in other Cherry Creek locations. Greet all visitors and notify appropriate parties. Log in any incoming packages not allocated to the mailroom & notify appropriate party of delivery. (This includes mortgage payments). Keep track of outgoing packages not allocated to the mailroom. Keep running schedule of all conference rooms. Organize and file all insured closing letters, by state and Title Company. Organize and file all Tri-party letters. (Original to go to warehouse bank, copy for our files). Distribute copies of HUD 1 Settlement Statements to Loan Originators. This position is responsible for completing overflow administrative tasks for other departments, as needed Responsible for organizing meetings, prepping meeting rooms, ordering catering, and other duties related to big meeting and/or trainings What You Bring Ability to multitask and prioritize. Customer-service oriented. Resourceful and proactive when issues arise. Knowledge of mortgage lending preferred. Good computer skills not limited to MS Word, Outlook, and Excel. Excellent verbal and written communication skills. Experience with administrative procedures and multiple telephone lines. Work Schedule Part-time Cherry Creek Mortgage is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis. The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. With the rise in identity thieves targeting job applicants, always use caution when asked for personal information. Cherry Creek utilizes a secure application portal hosted by DayForce, our HR provider, and all email correspondence regarding your application will be sent from ccmclending.com.