Cherokee Nation System Solutions is part of Cherokee Federal – a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation’s mission around the globe for more than 60 federal clients. For more information, visit cherokee-federal.com.

SUMMARY

The Telecommunications Programmer/ Systems Analyst at the Intermediate level will provide overall technical expertise including set up of installation, assurance of system operations, and maintenance for continuity communications systems for the federal customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Functions as task lead providing guidance and training for less experienced technicians. Assist Audio Visual Center Support technicians as required. 
• Provides both NIPR and SIPR AN and IT related support for conferences upon review and approval by both the COR/NCOIC and the Program Manager.
• Provides technical support in network and A/V systems operation and maintenance.
• Provides conference support service through the completion of the event, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.
• Troubleshoots connection issues, and interacts with DISA and 502 CS to help identify and determine appropriate fix actions.
• Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing.
• Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones.
• Provides basic troubleshooting of video, audio and lighting equipment; performs routine equipment maintenance; makes recommendations to department for software and equipment purchases.
• Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities.
• Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week).
• Provides operational support and troubleshooting as required of YTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven (7) small huddle rooms, six (6) offices supporting approximately 6,500 YTC and TC hours per year.
• Responsible for scheduling approximately 700 YTCs annually at JBSA JBSA-Lackland; approximately 100 YTCs at AFCEC Tyndall.
• Interacts with other personnel from various disciplines. Provides assistance and guidance to associate, assist and support staff as directed. Reports progress and problems to senior technical staff as needed. Supervises AV Cell Technicians.
• Performs other job-related duties as assigned.

SUPERVISORY/MANAGEMENT AUTHORITY

• None

EDUCATION AND EXPERIENCE

• A minimum for a High School Diploma or equivalent is required.
• A Bachelor’s degree in computer science or IT is strongly desired; a master’s degree is a plus.
• Five (5) years' direct experience working with military personnel providing A/V conference support.
• Five (5) years' knowledge of Polycom/Cisco/Tandberg video components & systems
• Five (5) years' knowledge of computer hardware and A/V equipment.

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of Active Directory, Windows Server and Workstation operating systems.
• Basic knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Basic knowledge of help desk software and remote-access systems.
• Strong communication skills; both oral and written
• Ability to troubleshoot basic software issues as well as display patience and understanding.
• Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.
• Basic level of skills with DHCP (reserving IP addresses and creating static IPs).
• Basic level skills with Microsoft Configuration Manager Console (SCCM) and client deployments.
• Knowledge of Google Apps/Gmail & Microsoft Outlook.
• Ability to utilize remote tools to support remote users.
• Ability to adhere to Service Level Targets or Agreements.
• Must have an Active Secret Clearance
• Must be able to pass a drug screen and federal background check as a condition of employment.

WORK ENVIRONMENT

• Work is performed in a secured federal office setting.

Cherokee Federal has suspended it’s COVID mandate. However, its important to note that Cherokee Federal employees are included as covered employees in U.S. Presidential Executive Order 14042, which mandates COVID vaccines for federal contractors. Executive Order 14042 is currently not subject to enforcement by the Federal government. Therefore, Cherokee Federal has suspended application of the mandate and continues to monitor the government’s guidance on administration of any vaccine requirement.

ABOUT THE TEAM 
Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios — ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics.

Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600 employees work in 20 countries, 50 states and 2 U.S. territories.

Why Cherokee Federal? Visit cherokee-federal.com to learn why you should join our team! 

COMPLIANCE 

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment and we prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or for inquiring about, discussing, or disclosing compensation.. If you’d like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf 

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail CNB.Compliance@cn-bus.com for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status.

For Pay Transparency Non Discrimination provision, please copy and paste the following link: https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf 

Cherokee Nation Businesses offers discretionary annual incentive pay based upon performance that is commensurate with the level of the position.

Cherokee Nation Businesses offers a competitive benefit package, including medical, dental, and vision plans for regular full-time employees, 401(k) with 100% match up to 6%, life insurance, tuition reimbursement, paid time off and more. Paid sick leave is provided in accordance with applicable law.

We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time Tuesdays – Thursdays from 10:00am – 2:00pm CST to make applicable Affirmative Action Plans accessible. Please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at CNB.Compliance@cn-bus.com.

Please do not send email for job application follow-up or staffing advertisement/request pertaining to recruiting as this email box is not for resumes or job applications.

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