• Must be 21 to apply
• Serves patients by greeting and helping them, offering beverages, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by answering patients’ questions, providing refreshments and complimentary items, and maintains the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related projects as needed.
• Assist medical providers as needed.

Training/Orientation:

• 2 week orientation period
• must be capable of performing at or near full proficiency by end of 2 weeks

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 16 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Required)

Ability to Relocate:

• Suite 8-A Fairbanks, AK: Relocate before starting work (Required)

Work Location: In person