Job Description and Complete List of Benefits:

Starting pay depends on education level and experience, this position starts at 40,000 and goes up with experience and education. We also try to give a cost of living raise the yearly , depending on the budget. None of our positions at CASA are capped off on salary potential.

The Family Outreach Program is a division of the Family Resource Center, a project of Chaves County CASA. The Family Resource Center implements a variety of services and programs for children and families in Chaves County.

The Family Support Worker is a full-time position in the Family Outreach Program division. The Family Support Worker is responsible for the hands-on prevention differential response by working with families to identify and provide guidance, assistance, and support to the family so they can meet their identified needs. Families are referred to the program by CYFD’s Family Outreach Advocate based on a “screened out” report of the family. The “screened out” report is due to the report not meeting the statutory requirement(s) for abuse and/or neglect. The Family Support Worker is expected to maintain a professional level of ethics and confidentiality at all times. The Family Support Worker is trauma-informed and ensures an exceptionally high quality of services for those involved in the program.

Essential Functions and Responsibilities: NOTE: CASA may unilaterally change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

Duties and Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Family Support Worker will provide in-home services to families outlined in the CYFD’S Scope of Work in accordance with House Bill 376 (2019) funding supports with the goal of reducing the likelihood of repeat maltreatment and families experiencing involvement with Child Protective Services:

• Perform duties by completing the required steps to ensure the in-home service requirements are met.
• Review referral and supporting documents that are received from CYFD Family Outreach Advocate.
• Provide updates to (referral source) CYFD Family Outreach Advocate as required.
• Participate in the initial (Warm Handoff) visit with family, referral source, and any other identified family support(s). During this visit, the Family Support Worker and family have a formal introduction, the program explained, and questions answered.
• Plan for and schedule ongoing interaction (i.e.: phone visits, community visits, home visits, etc.) with the family.
• After the initial visit with family, complete intake with family. During this visit the Family Support Worker invites the family to participate, and the family is welcome to invite support persons to participate. The intake visit is utilized specifically for the Family Support Worker and family to review the intake documentation for enrollment in the program and answer questions that the family might have.
• Formal safety assessments are not mandated; however, Family Support Worker will provide in the case narrative of the worker’s informal safety assessment (this is done via the worker’s observations and interactions with the family) of the family, i.e.: appropriate housing, food, clothing, hygiene, etc. The Family Support Worker will inform the family of the mandatory reporting requirement as directed in NMSA 32A-4-1 thru 32A-4-34 Duty to report child abuse and child neglect when suspected.
• Establish rapport with the family and begin the process of screening(s), assessment (if needed), service planning, and referrals with family.
• Provide services this includes but not limited to case management, referrals for services, resource linking, and hands-on guidance and support up to case closure.
• Ensure case closure processes are completed to include discharge summaries and surveys.
• Ensure performance measure(s) data is entered into every case and tracked as described in SOW.

Additional Duties:

• Adhere to theTiered Case Management Model by following all necessary steps outlined in the model through to discharge, including but not limited to participating in warm handoff with family, administering and explaining the intake process and paperwork, and completing all necessary assessments.
• Assess each family’s readiness to change and willingness to engage in all aspects of the Family Services Program and follow all necessary steps for phase assignment and discharge.
• Complete assessments in a timely manner with required signatures from all household members and including the required components.
• Complete SDM Safety Assessment in a timely manner and including the required components, i.e.: Safety Plan if needed.
• Observe all safety and security procedures and report potentially unsafe conditions to Supervisor.
• Use a tiered case management model to assist families throughout service provision providing proper support for each family during each phase and ensuring the required case management activities occur during each phase and families graduate to each phase once they have met certain qualitative goals.
• Remain focused on each family; the goal is to reach self-sufficiency prior to discharge.
• Participate in meetings with the Supervisor as required.
• Document all casework activities within the required timeframes and including all required documents within the case record.
• Complete all necessary documentation in the family case file including intake forms, progress notes, visitation reports, case staffing documentation, etc.
• Work closely as needed with other service providers supporting the family to ensure collaboration and avoid duplication of services.
• Schedule team meetings as per the timeframes and requirements outlined in the program requirements.
• Attend and participate in mandatory trainings to fulfill job requirements, and any other trainings that would provide continuing education for licensure and enhances work.
• Ensure work responsibilities are covered when absent.
• Arrive at meetings and appointments on time.
• Performs other duties as assigned.

Training

• All required trainings for implementation of scope of work.
• Onboarding and within the first few months of job training will be shadowing fellow workers and intensive job training.
• Must complete the Court Appointed Special Advocate Training.
• Must complete de-escalation and trauma informed training.
• Must complete sexual abuse awareness training.

Required Qualifications (includes education, skills and experience): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor’s Degree in Social Work. OR a Bachelor’s Degree in Education, Counseling, Psychology, Sociology, Criminal Justice, Family Services or a related degree approved by CYFD from an accredited college/university. OR In the event staff does not have any of the above credentials but has any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years, FRC must receive approval from CYFD prior to hiring.
• Licenses: if applicable - Licensure by the New Mexico Board of Social Work Examiners at the LBSW, LMSW, or LISW level or licensure in another state and qualified to sit for the next testing session. Must have a good driving record, valid driver’s license, vehicle insurance and a reliable vehicle.
• Experience: Two (2) years of any combination of experience including working with communities on health or social services related matters, social work/case management experience, behavioral health and/or health care experience required. OR Six (4) years of any experience years of any combination of experience including working with communities on health or social services related matters, social work/case management experience, behavioral health and/or health care experience with CYFD approval.
• Language/Communication Skills: Ability to speak English is essential. Spanish speaking is strongly desired, but not required.Ability to read and understand the English language sufficiently to communicate complicated ideas and positions, prepare written correspondence and documentation, and inform a wide array of individuals about the CASA Program policies and procedures. Excellent oral and written communications skills.
• Computer and Equipment Skills: Intermediate to advanced software skills to include Microsoft Office or similar software and Internet and Email programs such as Outlook or similar program. Must learn to use current electronic records software. Ability to use office equipment such as computers, phones, photocopiers, filing cabinets and fax/scan machines
• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations. Excellent crisis intervention skills. Notifies Family Resource Center Director of problems and proposed solutions.
• Customer Service: Manages difficult or emotional client situations; Responds promptly to client needs. Meets commitments.
• Support of Diversity: Treats all people with respect, values diverse perspectives, and provides a supportive work environment for multicultural staff. Shows sensitivity to individual differences, treats others fairly without regard to race, sex, color, religion, mental or physical ability, health status, nation of origin, gender identity or expression or sexual orientation or any other characteristics protected by state and/or federal law.
• Trauma Informed: Dedicated to a holistic, person-centered response to the impact of trauma, emphasizing physical, psychological, and emotional safety for both team members and survivors; creating opportunities for survivors to rebuild a sense of control and empowerment.
• Servant Leadership: Inspires and motivates others to perform well. Places the best interest of CASA and the children served in the forefront of decision making. Encourages and participates in open, honest and respectful dialogue. Creates a collaborative environment of trust, respect and responsibility.
• Position Type and Quality of Work: Maintains high standards despite pressing deadlines. Able to manage multiple projects. Uses goals to guide actions, organizes and schedules people and tasks effectively. Completes work in a timely, consistent manner, works hours necessary to complete work and is regularly present and punctual. This is a full-time position with Family Resource Center a project of Chaves County CASA Program. Days and hours of work are normally 9:00 am to 5:00 pm, Monday through Thursday and 9:00 am-Noon on Friday with a 1-hour lunch. Must have sound judgment and discretional skills and be able to work with little supervision. Must be to work with sensitive and confidential material with discretion and confidentiality.

Supervisory Responsibilities:

• None

Typical Mental Demands:

• Must be able to solve practical problems and deal with a variety of concrete variables.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to learn and perform all essential job functions accurately and safely with minimum direct supervision two months after the employee begins work.
• No direct supervision should be required at the end of six months’ probation period.
• Must be able to develop extensive knowledge of the Chaves County CASA, and the Family Resource Center’s mission, purpose, and goals, operations, and the role of the Family Resource Center Director in achieving this mission.
• Must be able to adapt to changes in the work environment; must be able to manage competing demands; must be able to deal with frequent change, delays, or unexpected events.
• Must be able to use reason even when dealing with emotional topics.
• Must be able to work under pressure and/or in crisis situations.
• Must be able to balance team and individual responsibilities; must be able to exhibit objectivity and openness to others' views; Must be able to contribute to building a positive team spirit; Must be able to build morale and group commitments to goals and objectives; Must be able to support everyone's efforts to succeed.

Working Conditions and Physical Effort: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or listen
• Must be able to remain in a stationary position 50% of the time, prolonged periods of sitting.
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The performing the duties of the job the employee will have repetitive hand motions and will frequently operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as operating a computer, keyboard and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with clients and must be able to exchange accurate information in these situations.
• Must be able to recognize and observe clients and staff.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Prolonged exposure to viewing a computer screen
• The employee must occasionally move boxes, decorations or equipment weighing up to 50 pounds for various staff support and event needs.
• The noise level in the work environment is usually low to moderate
• Ability to work varied types of shifts, day and night, in performing essential job tasks for periods up to ten hours in a single shift with periodic breaks.
• Must be able to travel (50%) locally and throughout the state and as needed.
• Ability to work varied types of shifts, day and night, in performing essential job tasks for periods up to ten hours in a single shift with periodic breaks.

Benefits! YOUR GOING TO LOVE WORKING HERE!!

We are committed to providing our employees with the support, resources, and benefits they need to thrive both personally and professionally. If you share our passion for making a difference in the lives of others and want to join a supportive and collaborative team, we encourage you to apply for this exciting opportunity.

● Family First Work Environment: Our organization recognizes the importance of family and work-life balance. We prioritize creating a supportive and flexible work environment that allows our employees to put their families first.

● Paid Time Off: We offer a generous paid time off package (sick, vacation, family) to ensure that our employees have the time they need to rest, recharge, and spend time with their loved ones.

● Flexible Schedule: Our organization provides flexible work schedules to accommodate the unique needs of our employees.

● 403B Retirement Program: We offer a retirement program to help our employees save for their future.

● Life Insurance up to 125,000: We provide life insurance coverage to help our employees protect their loved ones.

● Short Term/Long Term Disability: We offer short-term and long-term disability coverage to support our employees in the event of an illness or injury.

● Medical Insurance Group Coverage (50/50): We offer medical insurance group coverage, with our organization contributing 50% of the premium.

● Paid Trainings: We provide regular paid training to ensure that our employees have the skills and knowledge they need to succeed in their roles.

● QSEHRA Medical Reimbursement: Our organization offers a medical reimbursement program to help our employees with their healthcare expenses.

● Christmas-New Year Paid Time Off: We provide paid time off during the holiday season to allow our employees to spend quality time with their families and loved ones.

● Paid Holidays: We offer paid holidays to our employees to celebrate important national holidays.

● Phone Allowance for On-Call: We provide a phone allowance for our employees who are required to be on-call outside of regular work hours.

● Personalized Office: Our office environment is tailored to meet the unique needs of our employees, including ergonomic workstations, natural lighting, and a comfortable and inviting atmosphere.

● Trauma-Informed Work Environment: We prioritize creating a safe and supportive work environment for our employees. We provide regular training and resources to ensure that our employees are equipped with the tools and knowledge they need to support themselves and their colleagues.

● Fantastic Peer Support: We believe that peer support is essential to maintaining a healthy and happy work environment. We provide regular opportunities for our employees to connect with each other, share their experiences, and provide support and guidance to their colleagues.

● Daily Update and encouraging emails from our amazing and visionary CEO.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Employee assistance program
• Flexible schedule
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• Monday to Friday

Ability to Relocate:

• Roswell, NM: Relocate before starting work (Required)

Work Location: In person