Union General Health System

JOB TITLE: CERTIFIED MEDICAL ASSISTANT

GENERAL SUMMARY OF DUTIES: Responsible for assisting providers with evaluation, examination and treatment of patients and all follow up duties related to patient care.

REPORTS TO: Office Manager

RESPONSIBILITES

Duties include but are not limited to:

Daily:

• Reviews schedule of upcoming appointments to ensure charts are prepped and include necessary documents such as required labs, x-rays, medication list, consults, etc.
• Calls and assists patients from waiting area to back office for triage which includes but not limited to: weight, height, blood pressure, vision, hearing, pulse ox, EKG, labs, UA, question intake, medication review, etc.
• Reports any STAT findings to provider
• Answers phone calls, emails, voicemails and returns patient calls in a timely and efficient manner. Documents all telephone conversations with patients and family members
• Schedules referrals and outpatient testing and contacts the patient with the information pertaining to said appointment.
• Manages medication refill requests as per clinical guidelines
• Assists with any procedures the provider needs.
• Cleans and sanitizes exam rooms after every patient.
• Draws labs and performs point of service testing on patients as per provider orders. Follow-up on all tests performed providing results timely to ordering provider.
• Administer injections as per provider orders documenting administration as per clinical guidelines
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information.
• Performs emergency life-saving procedures if necessary

Monthly:

• Assist with maintaining drug closet as assigned
• Assist with maintaining items in office are stocked up as assigned
• Perform monthly calibration checks on required equipment and log
• Participates in staff meetings as directed by the Practice Manager
• Other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

Two years’ experience as a Medical Assistant with in family practice or specialty, preferred. CPR certification required.

ADDITIONAL SKILLS AND EXPERIENCE

Medical Assistant must be able to:

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Neat and professional appearance
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Maintains Certification for Medical Assisting as required by accrediting organization

OCCUPATIONAL EXPOSURE

• Frequent exposure to blood and body fluids
• Frequent exposure to hazardous material
• Exposure to communicable disease
• Appropriate protective equipment will be readily available and provided

PHYSICAL/MENTAL/ENVIROMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; spends 95% or more of time inside. Lifting up to 50 lbs and frequent carrying of objects up to 25 lbs.

DRUG FREE WORKPLACE

UGH is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER

Union General Hospital is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military, or veteran status, gender, color or national origin in its employment practices.

I have read and acknowledge the above as the job description for my role as a Medical Assistant at Union General Hospital Clinics. I understand that if I fail to perform the responsibilities and expectations outlined in this job description that my employment at UGH may be eligible for termination.