All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Bilingual Mortgage Loan Officer is responsible for originating a mortgage loan with a member or potential member online, by phone, in person or from a team member referral. This position is responsible for accurate and efficient completion of the loan application, using this process as an opportunity to cross sell other credit union loan and deposit products. This position effectively communicates with the member and the mortgage team to ensure problem resolution and member satisfaction in a timely manner. This position establishes and preserves professional business relations with loan referral sources. This position reports to the Director of Mortgage Sales, and is a commission based position.

Responsible and Accountable:

• To pre-qualify members or potential members, choose appropriate loan plan options, interview the member to complete application, gather necessary documents, assemble loan file, issue preliminary disclosures with related fees and prepare loan application for processing.
• To advise members of steps and normal timeframes in loan process, including but not limited to setting expectations for time critical events, rates, fees, APR and other important elements of financing.
• To cross sell additional credit union products and services that complement and enhance the member’s financial well-being.
• Must successfully participate and pass all Continuing Education work as requested by Chartway and/or required by Regulatory agencies

Knowledge, Skills and Abilities:

• Knowledgeable of mortgage program guidelines for credit union approved mortgage loan products as well as strong understanding of Loan Estimate and Closing Disclosure requirement as outlined in TRID, interest rates and APR
• Ability to comply with federal, state and local laws as well as credit union policy related to Fair Credit, Equal Housing Opportunity, Truth in Lending and the Home Mortgage Disclosure Act throughout the mortgage application process.
• Must have excellent sales skills with the ability to match member needs with credit union products and effectively position benefits for member to seek 1st mortgage financing with Chartway.
• Ability to coach and train team members to generate mortgage referrals.
• Ability to organize, plan and develop, and deliver home buying seminars to both Realtors and Members.
• Ability to build a network of mortgage referral sources within the community
• Excellent communication and public relations skills to build relationships with internal and external contacts.

Education and Experience:

• Education: Associates degree or equivalent experience.
• Experience: Minimum of 2-3 years of 1st mortgage lending sales experience including both purchase and refinance loans.
• Bilingual in Spanish required

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.