JOB PURPOSE

The MDM Administrator with a focus on Mobile Device Management (MDM) platforms, will be responsible for managing and maintaining Apple, Windows, Google devices within a K12 educational environment. They will leverage their expertise in MDM administration to ensure efficient device deployment, configuration, and ongoing management. The role requires a strong understanding of K12 requirements, excellent technical skills, and the ability to provide effective support to educators and administrators.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

• Administer and maintain devices in a K12 educational setting, ensuring optimal performance, security, and usability.
• Oversee the deployment, configuration, and ongoing maintenance of Windows, Apple iOS and MacOS, and Chrome MDM platforms across the K12 educational environment, ensuring that all devices are properly managed and aligned with educational goals.
• Utilize MDM solutions, to deploy, configure, and manage devices, tailoring them to meet the unique needs of education.
• Develop and implement MDM strategies, policies, and procedures to streamline device provisioning, enrollment, management, and software distribution.
• Collaborate with IT staff, educators, and administrators to understand their requirements and provide technical support and guidance related to devices and MDM.
• Troubleshoot and resolve issues related to devices, MDM profiles, and software deployments, ensuring minimal disruption to educational activities.
• Stay informed about the latest technologies, MDM best practices, and educational technology trends, and recommend innovative solutions to enhance the educational experience.
• Conduct regular audits and assessments of devices and MDM configurations to ensure compliance with security standards, data protection regulations, and licensing requirements.
• Provide training and technical guidance to end-users, including teachers, staff, and students, to promote effective and efficient usage of devices and associated applications.
• Collaborate with vendors, service providers, and support to troubleshoot complex technical issues and coordinate repairs or replacements when necessary.
• Maintain accurate documentation, including device inventories, MDM configurations, support tickets, and knowledge base articles, to facilitate knowledge sharing and reference.
• Perform other duties as delegated by supervisor.
• Follow federal and state laws, as well as company policies.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SKILLS AND KNOWLEDGE

JOB REQUIREMENTS

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, or equivalent experience.
• Hold a certification in Apple technologies, such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT), or equivalent.
• Relevant certifications include Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Endpoint Administrator Associate, or similar.
• Familiarity with educational technology initiatives, including one-to-one device programs, digital classrooms, and remote learning environments.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and proactive, with a strong commitment to customer service and continuous improvement.
• Ability to work collaboratively in a team environment and independently with minimal supervision.
• Commitment to company values.
• Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usual office working conditions.

PHYSICAL DEMANDS

• No physical exertion required.
• Required to sit for long periods of time.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy.

DECLARATION

Human Resources retain the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the CEO or the Human Resources Department will be subject to disciplinary action up to and including termination.