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New technology enthusiast. Customer advocate who is passionate about creating great end-user experiences. Tech-savvy, collaborative, and innovative. Did we just describe you? If so, consider joining the Conversational Channels team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our engineers utilize interactive voice response (IVR) and Chatbot to give customers the help they need without human intervention. Our CX and customer service innovation helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION As a Lead Digital Service & CX Analyst, you'll manage customer experience requirements, process design, system changes, testing, analysis, and reporting. Additionally, you'll evaluate emerging technologies that contribute to Charter's vision to drive best-in-class digital self-service.
WHAT OUR LEAD DIGITAL SERVICES AND CUSTOMER EXPERIENCE ANALYSTS ENJOY MOST
On a given day you'll work in a dynamic office environment leading and driving enhancements, new features, and channels to evolve the customer experience across all touch points. You'll thrive in this position if you have an analytical approach to problem solving, think independently, and work collaboratively.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
SPECTRUM CONNECTS YOU TO MORE
Full Time
Television & Broadcasting
$91k-111k (estimate)
03/29/2024
04/03/2024
charterretailer.com
FRONTENAC, MO
200 - 500
2016
MICHAEL J LOVETT
$5M - $10M
Television & Broadcasting