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Service Advisor / Boats
Charlotte Ski Boats is a fast-growing Multi Line dealership located in Mooresville, NC on beautiful Lake Norman. We sell and service Tige and ATX Boats, Formula, Tahoe & Barletta Pontoons as well as Mercury and Suzuki Outboards. We focus on sales, service, parts, and brokerage.
We are looking for someone who can work independently and also as part of a team, take pride in doing a quality job, are willing to work hard and pay close attention to detail. We are looking for an experienced individual with the goals to grow and manage a department and team.
If you like being outside and on the water, love being on and around boats and have a can-do approach to your work, this is the job for you!
Charlotte Ski Boats is looking for a Service Advisor to run the day to day Service customer communications, record keeping, billing and technician dispatch functions. This person must be friendly, outgoing, and organized and be able to keep our customers delighted. Maintaining a high level of customer communication and satisfaction is critical to the success of this position. Previous experience in a service advisor role is recommended. We need someone that has excellent interpersonal skills, training capabilities, enjoys a challenge and will do what it takes to get the job done. If this sounds like you, we would be glad to talk with you on this position.
Service Advisor Position Responsibilities:
SERVICE PROCESSES: Effectively facilitate the company service process by following the established procedures in ways that meet or exceed customer and company expectations
1)Accurately transfer customer service needs to the work order by professionally greeting, listening to and communicating with the customer in a ways that builds their comfort and confidence.
2)Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling.
3)Effectively keep customers informed and updated on the repair status of their unit.
4)Verify that quality control is done and arrange for delivery back to the customer.
5)Stay current on product information such as recalls, service bulletins and warranty guidelines.
SERVICE SALES: Optimize service profitability to help sustain and strengthen the dealership.
1)Accurately estimate and document all charges on the repair order.
2)Close and finish all repair orders in a timely manner.
3)Obtain warranty and all other required authorizations in a timely manner.
4) Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories.
Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Ultimately, you should be able to contribute to creating and maintaining excellent customer relationships and ensuring smooth team operations.
Work Schedule
In-season schedule Tues-Sat 8:30am-5:30pm
Flex schedule available after 90 days which includes planned Saturdays off!
Benefits
Annual Pay Range Opportunity
$50,000.00 - $80,000.00
Hourly Commission
Annual Bonus Opportunity
*Performance Based Pay Plan
Job Type: Full-time
*Opportunity to advance within our growing organization
Charlotte Ski Boats is a company that values our employees and offers a fun and challenging work-space. For more information on Charlotte Ski Boats, visit our website at www.charlotteskiboats.com
This Company Describes Its Culture as:
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
Shift:
Experience:
Work Location: In person
Full Time
Consumer Services
$84k-118k (estimate)
03/07/2024
05/20/2024
charlotteskiboats.com
Mooresville, NC
25 - 50
Consumer Services
The job skills required for Service Advisor include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, Listening, Quality Control, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Advisor. Select any job title you are interested in and start to search job requirements.