For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40 convenient locations, and 500 team members – 90% of whom directly touch patient care. Our board-certified, subspecialized radiologists are experts in their fields - spanning mammography to musculoskeletal imaging to pediatrics to vascular and interventional radiology - and they interpret and perform more than 1.7 million studies annually. Together, we consistently earn greater than 97% patient satisfaction ratings from the communities we serve. For more information visit: www.charlotteradiology.com.
Our Vision: To be recognized as premier radiology experts and provider of choice – where people come first.
Our Mission: Through collaborative teamwork, we will provide quality-driven, innovative, customer-focused services that provide value and exceed expectations.
Our Partners: Charlotte Radiology is part of US Radiology, the nation’s premier partnership of physician-owned radiology practices and diagnostic imaging centers. Together, we make the BEST of radiology BETTER to improve lives. To learn more about US Radiology, visit www.usradiology.com.
COME JOIN OUR DIVERSE & GROWING TEAM! Whether you are a Radiologist, Technologist, an Advanced Practice Provider, part of the patient care team at one of our imaging centers or working within business operations and management at the corporate office - you will be a valued member of a larger diverse and inclusive team of experts invested in delivering exceptional care for patients and high-quality services for our referring healthcare providers. Come GROW with us!
WE INVEST IN YOU: Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.
POSITION SUMMARY: Provide day-to-day support for Patient Representative team members. Coordinate workflow improvement practices for front desk services across assigned CIS and CR Breast services location. This person will be the point of contact to provide guidance on: pre-services, pricing, insurance questions/concerns, schedules, POS collections, and patient scheduling complaints. As part of this responsibility, this individual will identify improvement opportunities and escalate to management. This individual will work closely with the Site Manager and Patient Representative Manager to ensure Patient Representative staff at assigned location are performing to expectations and proactively addressing concerns in real-time, as they occur.
Essential Duties and Responsibilities:

• Performs employee-focused management functions related to on-boarding/orientation/training, assisting Patient Rep Manager with staffing/scheduling, employee relations, and performance management as guided by the Patient Rep Manager and company policies/procedures.
• Provides training for Patient Rep associates. Works with Patient Rep Manager to implement coaching and re-training of employees on various aspects of the Front Desk role as needed.
• Proactively communicates with staff and keeps them informed on a regular basis or as needed. Assists the Patient Rep Manager with conducting regular staff meetings to disseminate important information relevant to their roles or the company. Encourages two-way discussions so that employee feedback and any concerns needing clarification or resolution are addressed in a timely manner. Leads employee engagement initiatives in collaboration with Site and Patient Rep Managers.
• Works with Patient Rep Manager to identify and implement process improvements to FD workflows to ensure timely patient throughput while maintaining an optimal patient experience, acting as a change champion.
• Works with Patient Rep Manager to investigate/address patient and employee complaints.
• Work with Pre-Services to address issues with authorizations and orders.
• Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
• Collects payments and or/establish payment plans at the time of service.
• Schedules patient appointments and procedures.
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
• Effectively communicates with other Patient Representative and clinical staff to help maintain office flow and efficiency.
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
• Other duties as assigned.

Minimum Qualifications:
Education/Licensing/Certification:

• High School Education

Experience (years and type):

• 1-3 years’ experience in Front Desk, Patient Registration/Scheduling, Medical Assistant, etc.

Knowledge and Skills:

• Basic knowledge about Human Resources functions including employee relations and engagement, timekeeping & payroll preferred
• Familiarity with outpatient clinical setting and patient registration workflows
• Ability to work independently
• Knowledge of Microsoft Office products
• Excellent communication skills, both written and verbal
• Excellent customer service, both internal and external
• Sitting for long periods of time, heavy lifting as needed
• Excellent time management and organizational skills
• Self-motivator, willing to work in high paced atmosphere

Travel Required (% of time):

• 26-50% or as dictated by business need.

Physical Requirements & Work Environment:

• Primarily sitting
• Lift up to 25lbs
• Infectious disease, bloodborne pathogens, lifting, standing, overtime as needed, work outside of normal M-F business hours if needed, coverage for call outs as needed

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.