Description

Primary Objective

The Medical Scribe provides administrative support to providers and collaboratively ensures the delivery of high quality and compassionate care to CEENTA’s patients.

Essential Functions

• Act as a scribe as needed by the Provider
• Documenting medical decision making
• Observing and recording patient encounters/examinations
• Greet and room patients
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
• Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor as needed
• Ability to meet the physical and mental demands of the position
• All other duties as assigned
• The ability to work on-site
• Predictable, reliable, and prompt attendance

Skills and Abilities

• Proficient in the use of medical terminology
• Quick typing skills
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Exceptional oral and writing skills.
• Ability to examine documents for accuracy and completeness.
• Ability to identify problems.

Core Competencies

Clinical Knowledge Possessesthe appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.

Patient FocusMaking patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.

Building Patient Loyalty Effectivelymeeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.

Communication Clearlyconveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Energy Consistentlymaintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Attention to Detail Accomplishingtasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful overa period of time.

Clinical Competencies

• The broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice.
• Otolaryngology Knowledge: Strong understanding of ENT terminology and anatomy and best practices in the effective flow of clinical services.
• Knowledge of examination and diagnostic procedures.
• Knowledge of medical equipment and instruments.
• Annual Scope Training

Training Period

Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Medical Scribe directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery by providing by providing administrative and clinical support to the Providers.

Education

High school diploma or equivalent required.

Experience

Completion of a scribe training program, or past experience working as a scribe required.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Medical Scribefunctions in amulti-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medicaldiagnosticequipment.

Supervision

This position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.

The position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Part-time, 20-24 hours per week. Hours are subject to variation based upon clinic needs.

Physical, Mental and Other Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Occasionally assists with moving or position wheel-chair bound patients, clinical equipment; up to 300lbs and office supplies up to 30 pounds
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff

Mental Demands:

• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast-paced environments and multi-task
• Ability to use discretion and sensitivity

Other Requirements:

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Travel

Occasional travel to other CEENTA clinic locations may be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A typical day for the Medical Scribe involves collaborating with and providing administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Medical Scribe greets patients with a warm, welcoming smile. Theyobtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system.They perform an array of administrative duties, which includeorderingsupplies, stockingrooms,scheduling appointments,surgeries, andin-office procedures, responding topatientmessages and prescription refill requests,indexingfaxes and otherdocuments, and monitoringwork queuesin the EHR system.

Equal Employment Opportunity Statement
The Company bases all applicant and employee employment decisions without regard to race, creed, color, religion, age, gender identity or expression, sexual orientation, pregnancy, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to employment including, but not limited to recruitment, placement, employee training and development, promotion, benefits, compensation, leaves of absence, position elimination, layoff, recall, termination, and all other terms and conditions of employment. The Company opposes racial injustice and racial inequality. We strive to provide a diverse workplace wherever employee’s background and experiences are important and bring value to us as an organization. Employees should bring any violations of this policy to the attention of Human Resources.

The South Carolina Pregnancy Accommodation Actprotects individuals from employment discrimination for medical needs arising from pregnancy, childbirth or related medical conditions. The Act, which amended the South Carolina Human Affairs Law, also requires that employers provide reasonable accommodations for medical needs arising from pregnancy, childbirth or related medical conditions. Should you have any questions, please contact Human Resources.

Accessibility Accommodation StatementCharlotte Eye, Ear, Nose and Throat Associates is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (ADA), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment on the basis of such an individual’s disability. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contacthr@ceenta.com.

Qualifications