5535 Albemarle Road
Charlotte, NC 28212

Telephone: (704) 376-1600

Fax: (704) 376-8627

Spanish-Speaking Health Insurance Navigator

Full-Time
WHO WE ARE:
Charlotte Center for Legal Advocacy, a non-profit provider of civil legal assistance to low-
income persons in the Charlotte region, seeks a full-time Health Insurance Navigator to
support its Family Support and Healthcare Program. More information about the Advocacy
Center can be found at our website: www.CharlotteLegalAdvocacy.org.

ROLE:

The Spanish-Speaking Health Insurance Navigator is responsible for facilitating health
insurance enrollment through one-on-one meetings with consumers in various community
locations.

RESPONSIBILITIES:

o Conduct education and outreach about Medicaid, CHIP, and Marketplace coverage
under the Affordable Care Act and to individuals in Mecklenburg, Union, and Cabarrus
Counties.

o Conduct in-reach to existing Charlotte Center for Legal Advocacy clients who may
qualify for a health insurance affordability program.

o Work with community partners including other non-profit organizations, medical
clinics, health departments, churches, libraries, job-training programs and other
stakeholders to coordinate outreach efforts and connect with uninsured individuals/
families.

o Work with other local Navigators and CACs to organize enrollment events.
o Provide referrals to appropriate agencies, including the North Carolina Department of

Insurance for applicants and enrollees with grievances, complaints, questions, or need
for other social services.

o Provide all information and services in a manner that is culturally and linguistically
appropriate and ensure accessibility for individuals with disabilities.

o Work with English and Spanish language media (including print, radio, and television)
to share information on open enrollment and the availability of in-person assistance.

KNOWLEDGE AND SKILL REQUIREMENTS:

o Two-year or four-year college degree, or individuals working towards completion of
such degrees, or equivalent training or experience

o Spanish proficiency is required
o Experience working with low-income communities preferably at a non-profit or

community-based organization within a multi-ethnic/multi-cultural environment
preferred

o Experience with public benefits eligibility and/or work experience in the health care
industry preferred

o Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF
professional

o Ability to work independently and in a team environment
o Ability to effectively collaborate with co-workers and clients in virtual and in-person

settings.
o Must not be licensed to sell insurance or must be willing to cancel such license

OTHER REQUIREMENTS:

o Once hired, successfully complete and pass the Certification Training to be provided
by Center for Consumer Information and Insurance Options (CCIIO)

o Be free from conflicts of interests, including payments and incentives from brokers,
insurers, or the insurance industry

o Access to a reliable car with car insurance and a valid driver’s license
o Able to work some nights and/or weekends, particularly during months of open

enrollment (November 1 st through January 15th)
o Possess socio-economic and cultural sensitivity and ability to communicate with

people in crisis or under stress
o Ability to multi-task and interact well with professionals, clients, and others

FAMILY SUPPORT AND HEALTHCARE PROGRAM GOALS:

o Provide access to quality health care for children and their parents in low and
moderate-income families through Medicaid, the Children’s Health Insurance Program,
and ACA health insurance coverage.

o Improving health care and income support for veterans, individuals with disabilities,
and seniors, with a focus on issues involving Social Security, SSI, Medicaid, Medicare,
VA benefits, and on improving behavioral health services, care in nursing and rest
homes, access to community-based care, services to the HIV-positive population, and
managed care.

o Addressing the racial and ethnic biases of public agency policies and practices,
including addressing language barriers and other barriers which disproportionately
affect people of color.

o Assisting low-income families and individuals in obtaining other public assistance and
services they need, including SNAP, TANF, child support enforcement, child care
assistance, and other services.

WORK SCHEDULE:

Charlotte Center for Legal Advocacy supports a hybrid work schedule with core work
hours, Monday - Friday, 8:30 am - 5:00 pm.

SALARY:

This position is a full-time, salary, non-exempt position. The annual salary range begins at
$39,600 and may vary depending upon experience and skills.

REPORTS TO:

The Spanish-Speaking Health Insurance Navigator will report to the Health Insurance
Navigator Project Manager.

BENEFITS:

The Charlotte Center for Legal Advocacy offers a generous leave and benefits package,
including medical, dental, and vision coverage at 100% for employees, 22 paid days of
General Leave, 12 paid holidays, and 100% employer-paid professional liability.

REASONABLE ACCOMMODATION:

Charlotte Center for Legal Advocacy (CCLA) is committed to the full inclusion of all qualified
individuals. As part of this commitment, it is the policy of CCLA to provide reasonable
accommodation when requested by a qualified applicant or employee with a disability,
unless such accommodation would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment, including the application
process. If reasonable accommodation is needed, please contact Julia Lanham at
julia.lanham@charlottelegaladvocacy.org.

EQUAL OPPORTUNITY EMPLOYER:

Charlotte Center for Legal Advocacy provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment of
any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state, or local laws. This policy applies to all terms
and conditions of reemployment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.

APPLY:

Applicants should send a resume and cover letter to careers@charlottelegaladvocacy.org.
Please note the position for which you are applying in the subject line.