***PAY DISCUSSED DURING INTERVIEW***

Automotive Service Manager Responsibilities:

Responsible for running an efficient and profitable service department through productive staffing, customer retention, service marketing, efficiently managing cost controls, achievement of objectives, maintenance of all service records and exceeding customer expectations.

Automotive Service Manager - Essential Duties

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an active operating budget for the service department with profitability as the main goal without sacrificing customer service.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly, especially all warranty work performed.
• Holds weekly department meetings to properly guide and lead staff.
• Directs and schedules the activities of all department employees.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment and a professional appearance at all times.
• Other tasks as assigned.

Job Type: Full-time

Pay: $60,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Shift:

• 10 hour shift

Ability to Relocate:

• Laredo, TX 78041: Relocate before starting work (Required)

Work Location: In person