The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly.

HIRING HOURLY RANGE: $16.26 - $21.31

OPEN UNTIL FILLED – APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024.

ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.)

1. Enters and updates information in Neighborly, the software used to track applications for various programs.

2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately.

3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member.

4. Assists with receiving and processing incoming and outgoing mail.

5. Participates in outreach for department services.

6. Maintains a detailed programmatic knowledge of the department programs.

7. Performs other duties or assumes other responsibilities as apparent or assigned.

1. High School Diploma or GED required.

2. Associate Degree preferred.

3. Four (4) years or more of successful experience in an administrative position.

4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy.

SUCCESS FACTORS:

1. Display honesty, trustworthiness, dependability, and respectfulness at all times.

2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures.

3. Analyze and interpret data and other information before preparation of reports.

4. Embrace change and actively support all efforts to improve processes and increase cooperation,

communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public.

5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and

completing multiple assignments on or before the deadline.

6. Safeguard confidential information and use or disclose the information only as expressly authorized or

specifically required while performing specific job duties.

7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.