Job Summary

Accountable for the timely and accurate delivery of the Important Message from Medicare that explains the beneficiary's right to appeal their discharge. Perform indirect services under the direction of a case coordinator/social worker from the Resource Center for Case Management. Responsible for receiving the appropriate Important Message from Medicare.

Responsibilities

• Effectively prioritize job responsibilities while demonstrating knowledge, willingness and flexibility to meet the needs of the customer. • Track each patient daily through the hospital stay. • Per hospital assignment, contact, on a daily basis, case coordinator or social worker on each unit to determine which patients will need the Important Message and under their guidance, will determine which Important Message to be delivered. • Maintain confidentiality of patient, staff, and institution information. • Identify and report real or potential customer concerns. • Communicate with case coordinators/social workers. • Keep communication in database with/for case coordinators/social workers current. • Attend staff meetings and in-services as required. • Retrieve messages frequently throughout the day.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.Competency StatementMust demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.Common Duties and Responsibilities(Essential duties common to all positions)1. Maintain and document all applicable required education.2. Demonstrate positive customer service and co-worker relations.3. Comply with the company's attendance policy.4. Participate in the continuous, quality improvement activities of the department and institution.5. Perform work in a cost effective manner.6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.7. Perform work in alignment with the overall mission and strategic plan of the organization.8. Follow organizational and departmental policies and procedures, as applicable.9. Perform related duties as assigned.

Education

High School Diploma or GED (Required) Experience: 3 Years - Related Experience with Medicare Regulations and Reimbursement

Credentials

No Certification, Competency or License Required

Work Schedule: Days

Status: Full Time Regular

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lauren R. Lane lauren.lane@camc.org