Responsibilities:

• Manage and track patient referrals
• Facilitate urgent referral for patients
• Direct patients to appropriate specialist referral
• Assist in obtaining consultation/specialists reports back to the Health Center
• Ensure that the patients/families have adequate understanding of referral procedures and the reason for specialist referrals
• Provide education and support to patients/families about the importance of keeping the specialist referral appointments
• Assist staff with orientation and training of volunteers and trainees
• Assist patients with scheduling appointments with specialists
• Collaborate with social workers to provide assistance and support to patient with financial or health insurance issues
• Act as the point of contact for patients/families with issues related to referrals
• Generate weekly referral and test tracking EDR reports
• Follow up with patients post-specialist visits
• Perform other duties as assigned

Minimum Qualifications:

• Two years community college or equivalent
• One to two years community health or health care experience
• Bilingual in English and Chinese (Cantonese and Mandarin)

Compensation and Benefits:

• Salary: $40,000.00 - 45,000.00 per year
• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program