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ChargerHelp! is Hiring an Electric Vehicle Supply Equipment (EVSE) Reliability Technician Near Madison, WI
CHARGERHELP! INC.Electric Vehicle Supply Equipment (EVSE) Reliability Technician (Madison, WI)About UsChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations. We pride ourselves on being a trusted partner within our industry. We believe we have a social responsibility to reduce our carbon footprint and lower greenhouse emissions. We are working hard towards ensuring EV charging stations have a 97% uptime. We are the only national EVSE-dedicated operations and maintenance service provider, ChargerHelp! takes a technology first approach to providing our clients with reliable, predictable, and hassle-free EV charging. ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service. We develop the technology and provide the education and training to support growing demands and the evolving trends ofelectrical vehicles. If you're looking to grow your career and develop new skills in an emerging industry, this is an exciting role. About The JobAs the EVSE Reliability Technician, you will be responsible for inspection of the EV charging station(s) and charging station components to ensure that all system components are clean and functioning within the designed specifications. Technicians will perform break/fix services for stations experiencing communication, software, and technical issues. The technician will report to the Field Service Manager. This position has a projected start date of April/May 2024You will receive specialized training for this position.In this role, you will
Repair, maintain, troubleshoot and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
Ensure that all services and projects are delivered on-time, within scope
Report and escalate issues to company management as needed
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive documentation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Attend conferences and training to stay up to date on training requirements and certifications
Perform other related duties as assigned
What You Will Bring
Strong technical skills but always seeks a challenge
Ability to take initiative and produce results
Adaptable to the changing dynamics of start-up business strategy
Proven working experience in field service operations
Proficient written and oral communication skills. Sensitive to client needs and can develop warm client relationships
Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision
General knowledge of charging, EV automotive and/or vehicle systems
Hands-on experience in either electrical, mechanical or other related field service experience; experience with electrical and mechanical troubleshooting
What's Essential
High School Diploma or equivalent
Valid Driver's License with clean driving record
Reliable transportation
Willingness to travel up to but not limited 50% of the time via on road and air
Basic computer skills
Electrical experience
Minimum 3 - 5 years of field technician experience
Completion of ChargerHelp! Training upon onboarding
Physical Requirements
Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise and high voltage
Perks
Basic Health Insurance: Medical, Dental, and Vision
Paid Time Off and Sick Leave
Mileage reimbursement
Company Equity
No weekends
End of Year Holiday Week Off
Multiple Company Sponsored EV Related Certifications