Chapman Auto Group

Title: New and Used Vehicle Sales Consultant Department: Sales Department

Exempt Status: Exempt/Commission

Company Conformance Statements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose:

The New and Used Vehicle Sales Consultants is directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Responsibilities/Duties/Functions/Tasks:

• Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
• Determines each customer’s vehicle needs by asking questions and listening.
• Demonstrates new vehicles (includes test drives).
• Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Attends sales meetings.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains prospect development system.
• Keeps abreast of new products, features, accessories, etc., and their benefit to customers.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Reports to the New or Used Vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Understands the terminology of the automobile business and keeps abreast of technological changes in the product.
• Knows and understands equity and values, and has the ability to explain depreciation to the customer.
• Knows and understands the federal, state and local laws, which govern retail auto sales.
• Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.

Non-Essential job tasks:

• Assist in snow removal and snow clean up

Qualifications:

• Ability to read and comprehend instructions and information, both written and oral.
• High School diploma or the equivalent.
• Valid in-state driver’s license.
• Excellent communication skills.
• Ability to sell a minimum quota according to dealership standards.

Special Position Requirements:

• Position has no supervisory responsibility or authority.
• Works closely with New and Used Sales Managers and General Sales Manager.
• Works closely with Sales Consultants. Heavy customer contact.

Preferences:

Prior auto sales experience.

Work Requirements:

Monday-Friday/Saturday

Occasional overtime may be required.