At Chaos Cylindo, we're bringing 3D product visualisation to global brands and retailers in a photorealistic and user-friendly manner. We have a rapidly expanding client base and an exciting product suite that includes 3D delivery automation, 360-degree product spins, augmented reality (AR), and much more.

Chaos Cylindo is looking for a motivated Senior Enterprise Customer Success Manager to join our global customer success team of exceptional professionals in Europe and in the United States. As a senior customer success manager, you will be responsible for maintaining customer relationships, ensuring they get a world-class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with global standards.

Primary responsibilities

• Build and manage long-lasting, strategic customer relationships (account ownership)

• Position yourself as a strategic partner, drive high-level conversations, inspire long-term decisions for the customer, prepare and run EBRs, identify and manage potential risks (e.g. churn), etc

• Work with clients to scope and quote new projects, pricing guidance, create quotations/sales documents, signing

• Identify account development potential/new sales opportunities and secure renewals

• Link between the customer and Cylindo teams – project management, content creation, support, product, marketing etc. and serve as an escalation point of contact for the customer where needed

• 4 years of experience with sales / customer success / account management and experience working with enterprise level accounts

• Understanding of SaaS and ability to communicate using technical language

• Strong communication skills, written and verbal

• Leadership skills, action-driven, strategic

• Ready to take responsibility, good judgement, proactive, creative

• Capable of decision-making with or without support from the management team

• Organisational and time management skills

• You can communicate professionally in English

• Team player, fast learner, ambitious to advance and grow, good listener, goal-driven

Pluses

• Experience working with teams, clients or companies from the visualization, retail or ecommerce industry

• Experience working with SaaS companies

• Understanding of the global e-commerce / visualisation market

• Professional proficiency in Spanish, German, Danish, or Italian is a plus

Job Summary