Changing Hands Bookstore (CHB), established in 1974, has two Arizona locations—Phoenix and Tempe—and in its combined 20,000 square feet, carries new, used, and sale books as well as a large assortment of gifts. The Phoenix location is home to First Draft Book Bar. CHB hosts author and community events. The combined staff totals approximately 75 employees.

Job Description

Information Technology Systems Admin Tempe/Phoenix

In-Person / Remote / On-call - flexible schedule

The Changing Hands Bookstore IT Sys Admin position coordinates all aspects of technology both hardware and software at both Changing Hands locations and at First Draft Book Bar. This position:

• Maintains A/V - Multimedia Support for meetings and presentations with multimedia needs including assisting with Mac & PC presentations, Apple TV’s, flatscreens, soundboard, and microphones.
• Repairs, regular maintenance and replaces desktop computers
• Maintains servers, networks (physical and digital), routers, printers, and scanners.
• Maintains and troubleshoots all wifi network and computer-related issues.
• Maintains and upgrades store telephones, working with outside vendors when repairs are needed.
• Maintains, manages upgrades, and works with Booklog, which is the POS system of Changing Hands, and Lightspeed (formerly Upserve) which is the POS system at the First Draft Book Bar.
• Manages, upgrades, and repairs credit card terminals and receipt printers and ensures PCI compliance at registers and on our website.
• Research technology to improve the functionality of all systems.

The ideal candidate’s attributes

• Aptitude for installing, maintaining, and repairing software and hardware.
• Knowledge of Windows/PC/Mac hardware and software.
• Ability to troubleshoot and repair wifi outages, and network issues.
• Knowledge of networking and network security. Ability to troubleshoot and repair wifi outages, and network issues
• Organizational skills and the ability to maintain/understand the layout and structure of tech at CHB
• Excellent communication skills including the ability to listen, be patient and responsive, and train staff as required. Excellent patience and the ability to assist staff regardless of their individual technical knowledge.
• Ability to work with the Leadership Team, store managers, tech teams, and general staff person-to-person and through email, group chat apps, and phone calls
• Excellent problem-solving skills and willingness to discover new ways to implement more effective usage of Google Suite and Booklog, our POS/inventory control system, by researching and communicating with Booklog and other Booklog users to become familiar with current features as well as options added in each new software release.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as requested to meet the ongoing needs of the organization..

Job Types: In-Person / Remote / On-call - flexible schedule

Salary: $17-$24 per hour depending on experience and availability.

Expected hours: 20 - 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 - 8 hour shift

Experience:

• IT: 3 year (Preferred)
• Bookstore: 1 year (Preferred)

Work Location: In person

TO APPLY:

Send us your resume and a letter of interest that includes, but is not limited to

• Why do you want to work at Changing Hands?
• Tell us why you are the ideal candidate for this position.
• Can you commit to working for Changing Hands for at least one year?
• Please confirm you are over the age of 18.
• What is your availability?
• List 3 references with their emails and phone numbers.

Job Types: Full-time, Part-time, Permanent

Pay: $17.00 - $24.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 3 years

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Work Location: Hybrid remote in Tempe, AZ 85283