Job Description: ***Corp to Corp Resumes are accepted.

Location Requirement:Onsite or Remote: Must be WI resident or willing to relocate at candidate's expense. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience.

Participates and assists in managing a team of contract support personnel who troubleshoot
Microsoft M365, Teams and IT issues.

• Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
• Requires at least 3 years of experience in the field.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

Required Skills: (minimum 2-3 years)

• Windows 11
• Microsoft O365
• InTune
• Apple and Android mobile phone support

Desired Skills:

• Cherwell
• Scripting and automation
• Microsoft Teams/inTune.