Chandler Residential is looking for a full time Floating Leasing Professional for our Fayetteville, North Carolina Apartment communities. If you are energetic, organized and have excellent customer service and sales/marketing skills, we have an opportunity for you!

Job Summary

The Floating Leasing Professional reports to the Property Manager and supports the leasing operations. Primary responsibilities include interacting with prospective residents, communicating the resident, and securing lease agreements. Initiates the verification process to qualify prospective residents. Communicates lease expirations and facilitates lease renewals. Assists with property marketing activities.

Duties and Responsibilities

• Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.
• Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget.
• Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.
• Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.
• Prepares and maintains a file for each resident according to policy and procedures.
• Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.
• Creating social media presence to promote positive resident relations and networking to create awareness in the community for future residents.
• Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
• Ensures adherence to Chandler Residential policies and safety rules; complies with policies for reporting incidents.
• Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications 1-2 years of experience in leasing required.

Knowledge, Skills, and Abilities

• Sales knowledge, skills and abilities to sell products and services to new and existing customers.
• Customer service skills and conflict resolutions skills to overcome objections and resolve issues.
• Skill and ability to clearly and concisely communicate verbally and in writing.
• Proficient in Onesite a plus.
• Organizational skills to maintain records and schedules.
• Knowledge of apartment management laws and regulations at the federal, state, and local levels
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).
• Ability to maintain confidentiality and maintain appropriate discretion.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work Location: In person