To aid and assist the agency with the overall quality of the records of persons served and programmatic documentation. Oversee and assist with the delivery of comprehensive services to children, adolescents, adults and their families who have been impacted by serious mental illness/co-occurring disorders, which places them in need of support.

Immediate Supervisor: CEO

Primary Responsibilities:

• Responsible for managing charts assigned to ensure their quality and
• Manage and oversee all program clinical documentation (Individualized Services Plans, Monthly Reports, Quarterly Reports, Service Authorizations (Initial/Continued) psychological/psychiatric evaluations, discharge reports, signing, and double locking of notes) in accordance with DBHDS, CARF and Medicaid
• Ensuring all important appointments gets scheduled (Psychiatric evaluations, Physical appointments, Outpatient therapy, psychological evaluations, meetings with schoolteacher) within the first 30-days of a individual receiving
• Ensuring that all important chart documentation is obtained, scanned and uploaded properly (copy of psychiatric evaluation, copy of psychological evaluation, copy of school records, copy of medications, copy of physical, hospitalization records, discharge paperwork and copies of treatment info from other mental health providers) within the first 30-days of receiving services and throughout the duration of
• Conduct all new service and continued service orientations and introductions with new and continuing
• Manage all dates of important documentation (Individualized Services Plans, Monthly Reports, Quarterly Reports, Service Authorizations (Initial/Continued) psychological/psychiatric evaluations, discharge reports) via managing, creating and maintaining a “important date tracker” as well as updating service requirement dates on EMR
• Print, call and fax authorization to release of information forms, call and follow up to obtain important documentation
• Manage Service Coordination logs, Health information, Medication Information and Collateral Contacts of all individuals assigned to ensure accuracy and proper
• Assist in the agency’s hiring, corrections, coaching and
• Meet with staff as needed to address any concerns or outstanding
• Responsible for conducting agency training to orientate and support the development of staff at
• Conduct performance evaluations on their current
• Completing billing with accuracy and in accordance with agency
• Responsible for reviewing documentation of staff
• Complete weekly counselor note report with accuracy and in accordance with agency
• Responsible for maintaining original timesheet logs for counselors assigned
• Assist the agency in the hiring and termination
• Actively coordinates case management, discharge, and aftercare planning with referral
• Engage in company audits monthly to ensure chart compliance of all charts
• Responsible for obtaining direct hours weekly with individuals on caseload via (family sessions, quality assurance, individual sessions, fill-in sessions ).
• Other duties as

Knowledge skills and abilities:

• Experience in managing organizational projects to include balancing competing priorities, complex situations and tight
• Excellent written, verbal, and interpersonal communication
• Ability to be articulate concisely, compellingly, and
• Skilled in recruiting and managing a multicultural and diverse staff at different skill
• Ability to think strategically, critically and
• Ability to interact effectively with counterparts within and outside of
• Ability to foster and model effective costumer
• Ability to coach, counsel and develop employees, including those of different racial, cultural and demographic
• Ability to provide management direction in an environment of change; willingness to make difficult and challenging
• Ability to provide clear expectations and
• Ability to solve complex
• Ability to perform the physical requirements and essential functions of the
• Specialized knowledge relative to information systems technology and the application of computer systems to administrative
• Knowledge of different therapy models and skilled in implementing various
• Knowledge of normal and abnormal adolescent
• Knowledge of family systems and skilled in impacting those
• Knowledge of family

Minimum Experience:

Must have a Qualified Mental Health Professional certificate provide by the department of Health Professionals.

Supervision:

• Participate in individual and team supervision weekly as

Training:

• Staff must be trained in Cardio Pulmonary Resuscitation, First Aid, Medication Administration training and TOVA before they begin

Additional Requirements:

• Employee must be certified as being tuberculosis-free yearly
• Employee must clear criminal background and CPS registry

Program coordinators are required to use their personal vehicles or the company vehicles to perform some of the duties assigned to their jobs. Therefore, at the time of hire individuals must provide proof of active driver’s license and insurance.

Should the individual receive a moving traffic violation at any time after employment they must notify their direct supervisor about the incident the next business day after receiving any violation(s). Further, the individual might be taken off the schedule in the event they have any lapse in automobile insurance coverage.

Chandler Behavioral Health is an equal opportunity employer