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Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.
Job Summary (includes but is not limited to the following, other duties may be assigned)
Reporting to the Customer Care Manager the QA Analyst is to provide administrative and analytical support of internal quality monitoring and processes and results. The Quality Assurance Analyst coordinates and conducts quality assurance monitoring audits for the contact center. The QA Analyst is to assist with the maintenance of quality definitions document, research recorded interactions, and communicate program performance through documented reporting. The QA Analyst is expected to meet defined quality performance expectations and to be devoted to collaboratively assessing and coaching the agent performance in order to meet key metrics.
Job Responsibilities
Job Requirements
Additional Calpine Information
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Full Time
Utilities
$63k-80k (estimate)
04/11/2024
06/10/2024
championenergyservices.com
HOUSTON, TX
200 - 500
2005
Private
MICHAEL SULLIVAN
$200M - $500M
Utilities
Champion Energy offers electricity plans and energy advises for residential, governmental, commercial and industrial sectors.
The job skills required for Quality Assurance Analyst I include Quality Assurance, Customer Service, Calibration, Communication Skills, Collaboration, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Analyst I positions, which can be used as a reference in future career path planning. As a Quality Assurance Analyst I, it can be promoted into senior positions as a Quality Assurance Analyst, Sr. - Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Analyst I. You can explore the career advancement for a Quality Assurance Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Quality Assurance Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Assurance Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Assurance Analyst job description and responsibilities
A QA Analyst establishes a process to monitor all the activities and tasks to release high-quality service.
01/14/2022: Topeka, KS
A quality assurance analyst also assesses a business to determine problems that affect overall quality.
03/04/2022: Kansas City, KS
A quality assurance analyst evaluates products, systems, and software to ensure they are free of defects and meet the quality standards of the organization.
01/04/2022: Akron, OH
QA analysts use processes that ensure the quality of the product and service meets the requirements of the product creators, service providers, and customers.
12/27/2021: Clearwater, FL
Quality assurance analysts document the entire quality testing process.
01/09/2022: Fort Wayne, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Analyst jobs
Good quality assurance analysts ensure standards are maintained during production to provide top quality products for consumers, all the time, every time.
03/06/2022: San Antonio, TX
The roles and responsibilities of a Quality Assurance Analyst focus on total quality management.
03/09/2022: Lexington, KY
Most employers use applications to test products and services, and it is a plus if a quality assurance analyst is familiar with one or several of those applications.
01/22/2022: Lima, OH
A good QA analyst must be able to spot trends and tendencies within the data.
02/18/2022: Portland, ME
Those who aspire to become a quality assurance analyst should acquire enough experience and expertise in certain field.
02/22/2022: Laramie, WY
Step 3: View the best colleges and universities for Quality Assurance Analyst.