Job Summary: We are looking for a Call Center Representative to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

THIS IS NOT A REMOTE POSITION

Benefits

• Paid Training
• Paid Vacation (up to 3 weeks!)
• Flexible Schedules
• Medical, Dental, & Vision Insurance
• 401(k) Plan
• Life Insurance
• Health Savings Account
• Referral Program
• Employee Discount
• Ongoing Professional Development
• Promote from Within

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

About Us: At Champion Automotive Group, nothing is more important to us than our customers and our employees. For over 34 years, we've prided ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments in each of our 7 locations. We know that every employee at Champion is absolutely critical to our success -- they're an essential part of why we're able to provide our customers with the best. We ensure that we set each member up for success and provide the career opportunities that keep our employees happy to be working at Champion!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Experience:

• Call Center: 1 year (Preferred)

Ability to Relocate:

• Brighton, MI 48114: Relocate before starting work (Required)

Work Location: In person