8 Lead Front Desk Agent Jobs in Santa Cruz, CA
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Chaminade Resort & Spa is Hiring a Lead Front Desk Agent Near Santa Cruz, CA
If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
- Assists Front Office Manager with daily tasks and leading the Front Desk Team
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Assist with the operations of all areas of Guest Services to include, Front Desk, PBX, Guest Services and Gift Shop
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Training all new Front Desk Agents to provide exceptional customer service
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
Job Summary
Full Time
Business Services
$31k-41k (estimate)
03/08/2024
04/03/2024
benchmarkproposal.com
West Milford, NJ
<25
Business Services
Related Companies
The job skills required for Lead Front Desk Agent include Customer Service, Guest Service, Front Office, Housekeeping, Retirement Plans, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Front Desk Agent positions, which can be used as a reference in future career path planning. As a Lead Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Front Desk Agent. You can explore the career advancement for a Lead Front Desk Agent below and select your interested title to get hiring information.
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