SUMMARY

Provides assistance to assigned technicians for the purpose of hands on training and experience. ASSET students also provide support for the service department on an as needed basis.

ASSET Students operate within the guidelines of Ford Motor Company and the standards of Chalmers Ford to build a relationship as well as create an experience for our customers rather than a transaction. Works together to create a culture where employees can LOVE their jobs and customers can LOVE our employees. Demonstrates an attitude of CARING toward co-workers and customers in order for both to feel valued.

ESSENTIAL DUTIES

Promotes dealership by presenting professional image, positive attitude, and clean work area.

Road tests vehicles to ensure repairs are completed properly.

Completed assigned school work in the ASSET Program.

Completes service and repair assignments correctly, to pass quality inspections or test drives.

Maintains sufficient personally-owned tools; keeps tools in good working order. Respects and keeps tools of other technician they work with clean, organizes and accounted for.

Completes proper repair estimates that are accurate and explain the concern, cause and correction (Three C’s).

Is punctual for the work shift and works entire shift as expected and attends class as scheduled.

Complete and passes classes in both the Ford ASSET program and required college classes for the ASSET program.

Informs supervisor of being late or absent.

Completes assigned Ford Training.

Performs service and repairs that are needed and approve of by the customer.

Completes the assigned inspection on vehicle.

Additional Duties and Responsibilities:

Notifies service advisor if delays are expected in repair and for what reason.

Maintains cleanliness of the customer's vehicle.

Returns parts for Ford warranty.

Returns parts to customer as requested.

Use approved software to communicate to Service Advisor information

Has the knowledge to use Ford tools and equipment to perform diagnosis.

Computer literate and able to use a computer to complete diagnosis and repairs.

Able to lift 50lbs to move parts, equipment, and tools.

Able to maneuver in and around vehicles as needed.

Able to write a repair process as required for Ford Warranty.

Working Effectively With Others

Principal Duties and Responsibilities:

Promotes a productive working relationship with others.

Actively listens to concerns; takes action to respond to others’ needs.

Speaks clearly, concisely, and effectively.

Provides clear and legible record of service completed for both customer and dealership use.

Has an approachable style; fosters open communication through active listening.

Additional Duties and Responsibilities:

Assists Service Advisors, if necessary, to explain completed repairs to a customer.

Assists other technicians when needed.

Handling Pressure

Principal Duties and Responsibilities:

Effectively handles and implements changes in Service Department.

Listens to and supports new ideas and approaches; adapts to change quickly.

Maintains composure when faced with multiple demands.

Meets or exceeds service time standards.

Additional Duties and Responsibilities:

Successfully performs overlapping tasks.

Managing Complexity

Principal Duties and Responsibilities:

Prioritizes work to meet demands and customer needs.

Makes decisions regarding repair options; asks for assistance as necessary.

Completes repair orders within specified time frame and alerts appropriate personnel if delayed.

Additional Duties and Responsibilities:

Takes necessary steps to minimize time spent waiting for parts.

Coordinates with Parts Department to ensure parts are available to complete repair.

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; enures facility is clean and organized at all times.

Performs factory warranty repairs according to established procedures.

Follows all hazardous waste and OSHA safety regulations and company policies.

Additional Duties and Responsibilities:

Utilizes Ford-provided technical assistance (e.g., Technical Support Systems Guide, Hotlines, OASIS, SBDS, other)

Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.

Acquires necessary training as required.

Applying the Basics

Principal Duties and Responsibilities:

Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.

Uses computer to look up part availability and repair orders.

Uses manuals including diagrams as necessary to complete the repair order.

Applying the Basics (continued)

Additional Duties and Responsibilities:

Follows safety rules and regulations.

Completes warranty repair orders according to policy.

Returns special tools and reference materials to their designated locations.

Properly disposes of used parts and returns unused parts to the parts counter person.

Completes time ticket correctly.

Uses diagnostic procedure to identify the symptoms of the problem, the conditions under which they occur, the OASIS symptom codes that are appropriate for the symptoms listed as well as how often the symptoms occur.

SKILL REQUIREMENTS:

Achieving High Standards focuses on customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.

Required Skills focuses on being able to perform the diagnosis and repairs on vehicles. Customers are ensured that we have hired competent personal to be able to perform the needed repairs. Additional training to maintain skill level is required and is on ongoing process. Training can include web based training, on the job training, and authorized classes.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.

Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.

Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.

Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.

Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.

EDUCATION and/or EXPERIENCE

High School degree or equivalent preferred

Enrolled or will be enrolled into the current year Ford ASSET program

Other certifications or licenses as required by state law

Driver’s license

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver's License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Stall with or without a lift

Access to shop air

Access to shop lubricants

Access to a computer

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.